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MOTIVATING STAFF TO IMPROVE PERFORMANCE: YOU CAN DO IT 3 JUNE 2008, LONDON Learn how to identify and deal confidently with staff performance and improve performance through development and recognition. PROGRAMME HIGHLIGHTS * Strategies for improving performance * Identifying effective motivators * Providing constructive feedback CLICK HERE TO MAKE A PROVISIONAL BOOKING http://www.cilip.org.uk/training/training/2008/md/motivatingstafftoimproveperformanceyoucandoit.htm DEALING WITH DIFFICULT SITUATIONS IN PUBLIC LIBRARIES 16 JUNE 2008, LONDON Learn how to recognise the verbal and non-verbal signals for difficult behaviour and practise the techniques used to avoid conflict arising. PROGRAMME HIGHLIGHTS: * Overview of communication skills * Stress and effects of dealing with people * Dealing with difficult users and problem situations CLICK HERE TO MAKE A PROVISIONAL BOOKING http://www.cilip.org.uk/training/training/2008/persdev/dealingdifficultpublic.htm CLICK HERE TO VIEW ALL COURSES BY MONTH: http://www.cilip.org.uk/training/training/browse2008coursesbymonth.htm Don't forget, all CILIP members receive up to 40% discount on all CILIP T&D courses.