Hello,
Frontline staff need to be kept up to date with new gadgets / technological
advances, so that when customers talk about a blackberry, or e books , or
ask if we have RFID or can they access Youtube, they know what they are on
about .
Staff need to see these new things, know what they look like and know what
they do …not necessarily know how to work them but at least have some sort
of passing familiarity with them.
How do you keep your frontline staff aware and up to date with all the
latest popular ICT developments?. . …especially when there is a dearth of
folk under 40 working on the frontline.
Many thanks
Lynn Buick
Frontline Manager, SE Unit
Pats Brae
Ballymena
Co Antrim
BT43 5AX
028 25633959
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