*******With apologies for cross posting************
Start planning your Autumn training now!

TFPL are pleased to finalise their Autumn programme with the addition of
training courses in Glasgow. For a taster here are the courses that we are
running in September. For more information on any of these courses, please
follow the links below or call the training team on 020 7251 5522. Details
of all courses are available at www.tfpl.com

COURSES ARE IN LONDON UNLESS STATED OTHERWISE

September
10 training the trainer: preparing library and information professionals to
train their users (day 2 is on 24 sep)
13 EDRM: preparing the business case and statement of requirement
14 writing for the web
15 promoting records management within your organisation
15 knowledge management: foundation programme GLASGOW
16 library portals
16 information architecture: foundation programme GLASGOW
17 contract negotiation
20 information architecture foundation programme
22 records surveys
22 knowledge management: lessons from leaders GLASGOW
23 implementing records management
27 EDRM: implementation planning for success
28 transforming customer care in information services
29 law firm knowledge management
30 internet tools for the advanced searcher

More details:
10/24 Sep - London
Train the trainer: preparing library and information professionals to train
their users
This two day course provides the background necessary for you to prepare and
deliver appropriate training for your clients, whether the clients are
members of your own team, trainee solicitors, corporate financiers, health
workers or managing directors. The two days are split by two weeks.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr437

13 Sep - London
EDRM: preparing the business case and statement of requirement
There are many options to consider when implementing EDRM including
collaboration, workflow and integration options with portals, intranets,
extranets and web sites. These options can lead an array of benefits, both
short and long term. Understanding your own requirements before you go out
to the marketplace is going to be critical to meet all your objectives and
long term information management strategies.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr695

14 Sep - London
Writing for the web
Do you want to write web content that works both for external websites and
the intranet? Your website is your company's calling card so your words have
got to hook the user. This course will teach you how to communicate more
effectively with your customers online. It will also help you to write for
your intranet so that it empowers your employees and guarantees your company
greater long-term success.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr689

15 Sep - London
Promoting records management within your organisation
This one day workshop covers raising the profile of records management
within an organisation, to gain greater management support and enhanced
status for the records management function and to attract more resources.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr568

15 Sep - Glasgow
Knowledge management: foundation programme
This one day course provides an introduction to the concepts and practice of
knowledge management. This course will demystify the field and provide the
basic grounding delegates need to work in the area. They will be introduced
to the language of knowledge management, the principles that underpin it and
its practical application across all sectors of the economy.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr301

16 Sep - London
Library Portals
Corporate information centres and libraries currently face the challenge of
providing access to networked databases, catalogues and vast collections of
electronic texts. This one day course will set out the rational for a
library portal, illustrate the functions a portal should support, explain
the underlying technologies, and describe commercial and open-source
solutions.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr645

16 Sep Glasgow, 20 Sep London
Information architecture: foundation programme
This one day foundation programme provides an essential introduction to the
important principles of information architecture design for the information
and knowledge professional. It explores how modern information resources
need to be organised, classified and formatted for effective navigation and
retrieval. It introduces the current thinking on electronic collection
design, information classification, meta data standards and information
navigation techniques.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr572

17 Sep - London
Contract negotiation
At this crucial stage in the information business it is sometimes difficult
to identify the issues in contract negotiation, never mind know how to deal
with them. This course offers the opportunity to identify what is happening
in the market place and helps you learn some of the necessary skills.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr644

22 Sep - London
Records surveys: identifying information and records to support business
processes.
The records held by an organisation need to be identified and understood in
the context of the business processes they support and the current
information management environment. This delivers both a records inventory
and information that is invaluable to the development and implementation of
a broader information strategy. It provides a platform for the
implementation of a records programme in alignment with business needs and
broader knowledge management strategy. This is a highly practical, one day
course. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr560

22 Sep - Glasgow
knowledge management: lessons from leaders
As many organisations adopt KM, lessons are being learned, approaches
changed, teams re-shaped, technology reviewed, and new skills adopted as
core competencies. This state of the art seminar will review current KM
initiatives and developments. By exploring examples, stories and case
studies from different sectors, delegates will gain an understanding of the
latest thinking and of practical approaches that work. More details will be
available shortly on www.tfpl.com/training

23 Sep - London
Implementing records management
This one day course offers a practical approach to implementing effective
records management with reference to real-life case studies. The course
emphasises the problems in getting overall management support and budget
funding as well as defining and managing RM project work.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr353

27 Sep - London
EDRM: implementation planning for success
This course takes into account experiences and best practice from EDRM and
EDM implementations, including one that has rolled out to over 4,000 staff.
In order to be minimise risk, cost and time scale this course will set you
in the right direction for implementing and rolling out EDRM successfully.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr697

28 Sep - London
Transforming customer care in information services
Wouldn't it be great to have people out there positively raving about how
great your Information Service is? This one day workshop gives you practical
advice on providing truly transformational customer care. You'll learn how
to attract the right customers, develop ways of diffusing potential problems
and revisit some fundamental customer principles in the light of your new
knowledge.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr665

29 Sep - London
Law firm knowledge management
In recent years, law firms have increasingly recognised the need to
effectively manage their intellectual assets and have begun investing in
initiatives to encourage knowledge sharing, enhance client communications
and exploit re-usable knowhow. Successful law firms have always appreciated
the contribution a good library and information service can make to the
performance of their fee earners. However, it is now recognised that
information professionals can also have a valuable part to play in the area
of knowledge management.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr510

30 Sep - London
Internet tools for the advanced searcher
This one day course reviews searching techniques both with and without
search engines and covers more specialised areas such as mailing lists,
newsgroups, intelligent search agents, finding people and images and offers
additional hints and tips for better and quicker searching. The course is
continually updated to include the latest information, details of new search
engines and enhancements to existing ones together with techniques for
efficient searching and coverage of new resources. Delegates will receive a
copy of the 3rd edition of Phil's book 'Advanced internet searching'.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr299

Amy Millis
Training Administrator
email: [log in to unmask]
tel.: 020 7251 5522

TFPL Ltd 17-18 Britton Street, London, EC1M 5TL
Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318

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