In an ideal world the biochemistry reports leaving the laboratory should
contain the clinical details provided on the request form. With high
turnover of the staff group inputting request forms into the lab computer
and a growing workload, the quality of the clinical details input by them
has deteriorated to the point at which I feel the errors outweigh the
usefulness of reporting this information back to users. We do not have
electronic requesting or form scanning in place yet and I am not convinced
that training the inputters in medical terminology will provide a practical
and lasting solution (because of the high staff turnover).
I am keen to know how many labs print clinical details received with the
request on their reports. Specifically, has anyone stopped this practice
and had negative feedback from their users? Did the level of clinical
details provided by your users then fall off as a consequence? At the
moment, my colleagues and I are divided on the way forward!
Paulette Cusick
Consultant Biochemist
Partnership Pathology Services
Frimley Park Hospital
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