There was a Delphie study in the BMJ a year or so ago looking at performance
indicators in prescribing.
Other methods are equally qualitative, such as focus groups consisting of
experts in the feild, or maybe several of different groups such as patients
receptioists doctors etc to get more view points.
"Statements of good practice" sounds a bit like a vision statement to me,
Market Research techniques( which focus groups came from) may hold the key
for you.
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