This would be brilliant! I sympathise completely with the previous messages
on the long route to setting up a title (having just set up around 300
titles so far this year in response to either new print subs or new online
versions appearing that we didn't know about, and having the 'we can't find
your subscription' message, or if we have supplied a number, 'the number is
not in the list of subscribers).
If a publisher receives an order from an agent or direct for a print title
which has free internet, surely it isn't that difficult to set up access at
the same time without requesting us to supply a subscription number we don't
have or can't track down that easily (we have six sites where journals are
checked in!). If the subscription numbers were on order or renewal
confirmations it would make our lives a lot easier ... and why, when a
publisher changes a subscription number, do they not *tell* us unless we
ask?!
Louise
Louise Cole
Electronic Resources Co-ordinator
University of Leeds
Leeds LS2 9JT
> -----Original Message-----
> From: Margaret Clennett [mailto:[log in to unmask]]
> Sent: 05 April 2002 10:30
> To: [log in to unmask]
> Subject: Re: Arranging access to print-with-online journals
>
>
> We have had similar experiences with trying to set up
> e-access, though we
> have our journals sent direct. Finding numbers on mailing
> labels is OK for
> an individual, but not for any library of even moderate size. Could
> publishers or agents arrange to send us details of our
> subscription numbers
> as part of the renewals confirmation process?
>
> Margaret Clennett
>
> Margaret A Clennett
> Chief Librarian Public Health Laboratory Service
> 61 Colindale Avenue
> London NW9 5HT
> 0208 200 4400 ext 4617
> e-mail [log in to unmask]
> or [log in to unmask]
>
>
> > -----Original Message-----
> > From: [log in to unmask] [SMTP:[log in to unmask]]
> > Sent: Thursday, April 04, 2002 4:33 PM
> > To: [log in to unmask]
> > Subject: Arranging access to print-with-online journals
> > > I've just received a confirmation of online access to a
> journal after
> > two weeks of intensive email correspondence with the publisher, the
> > subscription agent and the content provider, and cannot
> help thinking
> > there must be an easier way.
> > > I received a notification from the content provider of online
> > availability of a journal title we subscribe to in print.
> I completed
> > an online activation form requesting access and supplied the agent's
> > reference number as requested. I received an email from
> the publisher
> > (in the US) that they could not locate our subscription.
> This was not
> > entirely unexpected since we use the agent's consolidation
> service and
> > the publisher may not have the library's address as the
> delivery address.
> > We contacted the agent to ask for the subscription
> reference number the
> > publisher requested. The agent emailed back a reference number. We
> > forwarded the number to the publisher. The publisher
> replied that this
> > was not the number they needed. We wrote back to the
> agent. All this
> > was interspersed with what seemed like daily automated
> email messages
> > from the publisher informing us that they failed to locate our
> > subscription record. Eventually an email from the
> publisher suggested
> > that we should look at the label on a recent issue. I had
> already done
> > so but all I could find was a label printed and attached by
> the agent.
> > There was no sign of a number in the format that the
> publisher required.
> > However, I did have another look and found that under the
> agent's label
> > there was a smaller label which had obviously been affixed by the
> > publisher. By removing the agent's label carefully I was
> able to find
> > the magic number that the publisher needed. I sent the
> number to the
> > publisher. They replied that the number actually referred
> to the agent
> > and could not identify us as the subscriber, but that the
> second number
> > I also supplied helped to trace our subscription although
> it was not a
> > valid number as it was for a subscription which had expired. (The
> > journal issue I found the label on was the January-February
> 2002 issue.)
> > They also explained that the reason why they could not trace our
> > subscription was because our order had been placed through an agent.
> > (I thought we'd already told them this!) Incidentally we have an
> > agreement with the agent to arrange online access
> automatically if it
> > is available as part of the print subscription and have
> given them our
> > preferred access routes.
> > > Was it worth the effort? I hope so - when our users can
> access the
> > contents of this journal online - apparently no issues are
> avaialable
> > online yet! But there must be a less time-consuming way to arrange
> > online access to electronic journals...
> > > Mieko
> > -----
> > Mieko Yamaguchi
> [log in to unmask]
> > Technical Services Manager/System Coordinator +44
> (0)1248 382970
> > Main Library, University of Wales Bangor, UK +44 (0)1248
> 382979 (Fax)
>
>
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