Dear GEM,
East Riding Museums have been running children's holiday workshops for
two years, which have taken off in a big way - so big that we are
having difficulties, having only one member of staff who does this
amongst a myriad of other duties) in managing an efficient booking
system that doesn't leave parents seething with frustration at not
being able to get through to us to try and reserve places. Our County
Library Service Admin. section has generously volunteered to help, but
unfortunately, not being used to this kind of thing, inadvertently
created more problems than they solved. Can any members who run
programmes like this offer any advice as to their successful
management of bookings?? Any suggestions really would be most welcome,
so that we can get it right in time for the summer ...
Many thanks
Janet Tierney
(Goole Museums Officer\Education Officer)
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