Are you responsible for supervising the work of others??
Then why not attend our popular one day workshop:
Advanced Supervisory Skills
19 January, LAHQ, London
A one day workshop for all library and information staff who have some
experience of supervising others and wish to develop their skills.
How will this event help you?
This is a practical workshop designed to reflect on the effectiveness of
your communication and use practical models of communicating to improve your
supervision of others.
By the end of the day you will be able to:
* distinguish between assertive, aggressive and passive communication
* use assertive communication techniques to deal with difficult
situations
* use coaching to develop staff skills and solve problems with staff
* use the GROW coaching model
Preparation:
Before attending the workshop, it would be helpful if you could decide on a
personal case study where you have unsuccessfully improved an individual's
performance, which you can work on during the day.
Who should attend?
Those who are already familiar with basic supervision skills and/or who have
previously attended our 'Skills for Supervisors' workshop.
Programme
9.00 Registration and coffee
9.30 Welcome and introductions.
Workshop and personal objectives.
* What I want to achieve today
* Ground rules agreement
Session 1: communicating assertively
- Difference between assertive, aggressive and passive
behaviour
* Questionnaire - how assertive are you?
* Listening exercise - my personal communication goals
10.45 Coffee
11.00 Session 2: dealing with difficult situations
* The self-disclosure model and other techniques
* Case studies
* Simulating own situations - feedback
12.45 Lunch
1.45 Session 3: coaching
* Animal, vegetable or mineral. Exercise
* Exploring work strengths and weaknesses
* What questioning achieves
* The coaching skills
3.00 Tea
3.15 Session 4: the GROW model
* A coaching model to problem solve and develop an individual's
Skills
* Volunteers to be coached
* Coaching exercises and feedback
Action planning
4.45 Close
Workshop leader:
Caroline Bolas, Levelheaded Training.
Fees
LA Personal members £140 plus VAT (£24.50) £164.50
LA Institutional members £169 plus VAT (£29.57) £198.57
Non members £196 plus VAT (£34.30) £230.30
LA Student/Unwaged members £25 plus VAT (£4.37) £29.37
Places are limited to: 16
HOW TO BOOK
To make a confirmed booking please complete and return the booking form
below by fax to 020 7255 0561. Alternatively, to make a provisional booking
please call Professional Development on 020 7255 0560, textphone 020 7255
0505, or email [log in to unmask]
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
____________________________ Date: ___/___/___
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Email: _______________
Are you a LA Member? YES * NO *
Personal * Institutional * Student * Unwaged *
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
LA membership no: ___________________________
Dietary/special requirements (sensory or physical)
___________________________________________
Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
____________________________________________________
____________________________________________________
(Payment is required within 30 days of invoice)
* I enclose a cheque for: £_______________
(payable to The Library Association)
* Please tick if a receipt is required
OR
__ Please debit by credit card for: £_________
(Access or MasterCard only)
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
Name of cardholder:_______________________
Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561
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