Apologies for cross-posting - please could you forward to others in your unit 
who might be interested?  Thanks

              UCISA Staff Development Group

               Communicating with Users Course

                       11-13 January 1999
                  St Anne's College, Oxford

This popular course is being run for the 13th time!

Who should attend?

Computer Centre staff, Library staff, Administrative Information
Services staff,  anybody offering a service in an IT department. For
example, advisory staff, trainers, managers, programmers, newsletter
editors, web authors, documentation officers, etc. The course is
particularly useful for members of staff who are new to the
environment of service in an IT department.

We communicate in a variety of ways                       
  
-   Verbally in advisory, to one person at a time (either face-to-face 
    or on the telephone), to many people (at a training session, a
    workshop, a formal presentation, in conversation or a meeting)

-   Writing when using e-mail, producing documentation, articles for 
     the newsletter, placing information on the Web, training guides, 
     letters, memos, etc.  

-    Visually in the way we present ourselves

On a day-to-day basis, we communicate with a bewildering range of 
users/customers/clients, staff, students, colleagues, suppliers, experts, 
newcomers and so on. In a modern service environment, we all need to
draw on a wide range of communication skills to suit the moment and 
to suit the medium.    

The workshop will cover many aspects of written and verbal
communication.  Delegates will be working in small groups and as
individuals to carry out practical work with help available 
from the facilitators.  Working in groups, delegates will participate 
in a project dealing with customer care.

A booking form is available at:
http://www.ucisa.ac.uk/SDG/courses.htm
and click on 'Communicating with Users'

Numbers are limited to 24 and some places are already booked 
so please get yourself an order number and book early.

CLOSING DATE FOR APPLICATIONS - 4TH DECEMBER 1998

Carol Bateman
Course Organiser
[log in to unmask]



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Carol Bateman                   Tel: 01865 273219
Training & Information Manager  Fax: 01865 273275
Oxford University Computing Services
13 Banbury Road                 email: [log in to unmask]
OXFORD OX2 6NN
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