Hi,
Yes, we had the exact same issue the other day and got round it the same way too. I thought it might be something do with the user's machine, but this suggests not. That seems a poor - if not entirely unexpected - response from ProQuest.
Thanks for flagging this up - I'll have to alert users.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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Working days: Mondays, Tuesdays, Thursdays and Fridays
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hannah Wise
Sent: 09 February 2017 15:29
To: [log in to unmask]
Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
Hello all,
Yesterday all our MyIlibrary ebooks started displaying a security error message when accessed on Chrome.
“Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”
According to Proquest, this is due to some authentication changes Google made recently that means if a site doesn’t have certain certificates, it throws up this warning. You can get round it by clicking Advanced and continue but obviously this is less than ideal as a lot of readers get stuck at the slightly scary looking warning page.
Proquest say they will not be making any further changes to their certificates as they are upgrading to a new platform (Ebook Central). However this leaves a large portion of our ebooks not working correctly on one of the most popular browsers. We also use this browser to order, quality check and other ebook related tasks.
Having had bad experiences when Proquest migrated the EBL and Ebrary books to the Ebook Central platform, we are not eager to rush them to make this step. Neither are we particularly pleased at having all the ebooks we bought through them, not work on one browser.
Has anyone else experienced this? If so, have you found any solutions or received any compensation?
Many thanks,
Hannah
Hannah Wise
E-Resources Support Team
Library and Learning Support Services
University of Surrey
[log in to unmask]<mailto:[log in to unmask]>
01483 683890
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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