Hi All,
Thanks for all the replies - it's good to know we are not alone. If OUP can get Coventry's logo wrong and place Bolton in Estonia, then I don't have that much to complain about! And the fact that so many of you are reporting problems explains why it's taking OUP so long to get back to us; they're probably swamped. Dom, it's interesting what you say about multiple accounts; as far as I was aware we only had one account, so perhaps in the migration they activated all our old accounts with anachronistic names, merged them with our proper account, and that's what causing the confusion. As for institutional log-in on mobile devices - well, that never worked for us on the old platform either, so no loss!
Hopefully OUP and I will be able to get this sorted soon.
Good luck everyone, and thanks again,
Tom
-----Original Message-----
From: Dominic Benson [mailto:[log in to unmask]]
Sent: 28 February 2017 13:39
To: 'An informal open list set up by UKSG - Connecting the Information Community' <[log in to unmask]>; Tom Francis [tbf] <[log in to unmask]>
Subject: RE: Institutional account problems on the new OUP platform
Good afternoon, Tom --
The Highwire platform was more flexible in the way our Shibboleth profile could be allocated to all our OUP accounts. On the new platform federated access can only be configured against one account so I have a ticket open requesting the merger of around half a dozen accounts (and perhaps there are more). I don't think this situation came across on the migration documentation. As for access on a mobile device, I could not find a way to sign in to an institutional account, perhaps because of the problem mentioned above. Perhaps it requires personalisation or tethering (this advice may be http://www.oxfordjournals.org/en/jnlsmobile.html).
I did manage to get access to the administration section on a couple of the accounts (http://www.oxfordjournals.org/for_librarians/usage_stats.html) so I could try to obtain all the usage reports since the transition, prior to any merger into one master account. Again, Highwire was more flexible about obtaining usage for all subscriptions administered at our institution.
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services Brunel University London | T +44(0)1895 266143
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Tom Francis [tbf]
Sent: 28 February 2017 12:51
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: [lis-e-resources] Institutional account problems on the new OUP platform
Hi All,
I've found quite a few snags with the new OUP platform, but the one causing me the most concern at the moment is the temperamental way it's recognising my institution. I sent them loads of screenshots last Monday (I've not heard anything back yet, but I appreciate they must be very busy!), so I won't bore you all with the details, but though it recognises from my IP address that I am from Aberystwyth University, but the institution name in the top right hand corner changes, confusingly, pretty much every time I sign in or out, or even just navigate to a different page - the institution displays as one or more of the following:
* Aberystwyth University
* University of wales aberystwyth
* University of Aberystwyth
* University College of Wales
* Periodicals Dept Library
* University of Wales, Aberystwyth
And there doesn't seem to be any logic to it.
I'm also hamstrung by the fact that our administrator account seems to have stopped working; when I try and reset the password, it seems to work successfully, but then when I try and log in using I get an error message telling me to check and try again.
This is probably my fault; I went through the pre-migration checklist a few times, but I probably missed something. And I'm sure at some point someone from OUP will get back to me and clear it up. But I'm just really curious to know if anybody else has had a similar problem?
Many thanks,
Tom
Tom Francis
Arweinydd Tîm Caffael Adnoddau
Llyfrgell Hugh Owen
Prifysgol Aberystwyth
Aberystwyth
Ceredigion
SY23 3DZ
Resources Acquisition Team Leader
Hugh Owen Library
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3DZ
e: [log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]:[log in to unmask]>> / [log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]:[log in to unmask]>> / [log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]:[log in to unmask]>>
t: +44 (0)1970 62 2363
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Un o'r 4 prifysgol uchaf yn y DU a'r orau yng Nghymru am fodlonrwydd myfyrwyr.
(Arolwg Cenedlaethol y Myfyrwyr 2016)
www.aber.ac.uk
Top 4 UK university and best in Wales for student satisfaction
(National Student Survey 2016)
www.aber.ac.uk
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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