Hi Matt
I had quite a lot of students having problems finding the 'enrole' button to my course....I provided an email address for them to contact me....and had to deal with about 40-50 emails (rough estimate) over 12 days.
BW
Chris Rowell (Regent's Uni London)
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Deeprose M.
Sent: 23 June 2015 11:56
To: [log in to unmask]
Subject: Using Open Education? Student support question
Hello Colleagues
I have a question for those of you using Blackboard Open Education. https://openeducation.blackboard.com/
Have you had any issues with providing support to students using Open Education who are not part of your institution?
Do you refer them to the Blackboard Support tab https://openeducation.blackboard.com/webapps/portal/execute/tabs/tabAction?tab_tab_group_id=_14_1 or do you deal with the support yourselves?
I'm considering what issues we may have in providing support for users outside of the institution and am interested to hear how others have got on with this.
Cheers
Matt
________________
-University of Southampton Virtual Learning: Voted Best in Russell Group 2014: http://bit.ly/1qDv8Ap
-Matthew Deeprose
-Managed Learning Environment Team, iSolutions, University of Southampton.
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