Join Carolyn Waite, Information Development Manager at Lancashire Library Service, as she discusses how the Enquire 24/7 digital reference service helps libraries to meet SCL’s Universal Information and Digital Offers:
“Lancashire joined Enquire in 2013 and it has increased the contact that our customers have with their local library service. We now have a better appreciation of our customer’s needs and now our staff have the means to meet them...”
“It’s the improvements to local service provision facilitated by Enquire, that allows us to engage with our users like never before – improving usage and accessibility. Using Enquire in these ways is helping Lancashire’s libraries meet the SCL’s Universal Information and Digital Offers”.
In this session Carolyn elaborates on her comments above demonstrating that, in these difficult financial times, with many authorities experiencing reduced resources and staffing, Enquire continues to offer an effective solution for managing enquiries. Register to hear more from Carolyn about Lancashire’s experiences of Enquire, and her thoughts on how Enquire enables authorities to meet SCL Information Offer objectives as well as those relating to the Workforce Development and Digital Skills strands.
The webinar event is an online session, to be held on Thursday 27th February at 10am – please complete the registration form at: http://registration.oclc.org/reg/?pc=enquirewebinar
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