Hi all,
I know there has been some prior discussion on LIS-E-Resources regarding the new Web of Science interface.
We are having some difficulty only on Internet Explorer with some of our links to full text once a search has been conducted in Web of Science, we receive an error message to say we're using IE7, even though we're using IE9. We then receive an Invalid Request message on the Web of Knowledge interface. The problem remains even if the compatibility mode is disabled.
Thomson Reuters have advised that it is the proxy connection at our end appears to be causing the issue with Internet Explorer. However the problem occurs even when we do not use the proxy on campus so I do not believe it is a proxy issue.
There is no issue accessing the same resources in either Chrome or Firefox.
Many thanks,
Geraldine
Geraldine O Beirn
Electronic Resources Librarian
The McClay Library
Queen's University Belfast
10 College Park
Belfast BT7 1LP
Tel: 02890 976301
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