Dear all,
I am a Librarianship student at the University of Sheffield conducting research on anti-social behaviour in public libraries.
The study aims to address whether front-line staff feel they are adequately trained to deal with challenging customers and situations and whether there is a disparity between the perception of front-line staff and management towards the adequacy of training.
I would be grateful in anyone who works in a public library (at any level!) would complete my survey. It is completely anonymous, has been approved by my university's ethics board, and should take approximately 10-15 minutes to complete.
The survey is available here: https://www.surveymonkey.com/s/N2XSZV3
Thanks in advance,
Rhiannon Cook
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