Hello,
Below is a copy of the email sent to ERIL-L on Friday. I hope this is helpful:
"There has been a number of queries raised on this listserv and elsewhere over the last few days regarding Taylor & Francis Online. I apologise that some users have been having issues with the site. I have summarised the discussion points below, along with how we are resolving these:
Access to subscribed content
Some customers have reported inconsistencies with their access entitlements on Taylor & Francis Online, including access to backfile content. We have been addressing these issues urgently and providing temporary access where required. If you notice any inconsistencies with your access please contact [log in to unmask] and we will follow up your query as a priority.
Site speed
We are using web analytics tools to monitor the speed of the site and have not recorded that it has been performing slowly. If users are experiencing this please email [log in to unmask] and we can take a closer look at your specific issues.
Sequencing of journal issues
Within some journals users are seeing issues within a given volume that are appearing out of sequence. We are currently documenting where this is occurring and will be fixing this as soon as possible.
Access icons
We are currently displaying access icons at article level. We plan to display access icons at issue and volume level and it is a key development for us to add this feature to the site. We will keep you updated on this development.
Usage statistics
We have migrated usage statistics from informaworld to Taylor & Francis Online for all customers who made use of this tool on informaworld:
• Usage statistics up to December 2010 are now available on the site
• Informaworld usage from January- April 2011 will be available on
16th July
• May 2011 usage data will be loaded by 21st July
• Data to June 25th will be posted by 29th July
• Usage reports for the remainder of June are in a separate report as
they are based on Taylor & Francis Online usage. This is now available.
To get a full picture of journal usage for 2011 you will need to add informaworld usage up to June 25th to Taylor & Francis Online usage from that point as they will be available in two different reports.
To access informaworld statistics from Taylor & Francis Online you will need to go into the admin area of your account, go to usage reports and then click on 'Download COUNTER Legacy Reports'.
Please accept my thanks for your patience with these issues since go-live. If you are experiencing any further problems please do get in touch with our support desk by email at [log in to unmask] We are currently responding to all queries within 2 working days, although in some cases it is taking longer than this to resolve specific issues where they are particularly complex."
With best wishes,
Jennifer McMillan
Head of Library Marketing & Communication Taylor & Francis Group Journals
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
Sent: 18 July 2011 12:53
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor and Francis Launch
Hi
A more detailed email from Jennifer Mc millan went to the ERIL-L list on Friday - perhaps she could also send it to this list as it mentioned usage data?
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer Collections and Resources Management, Information Services, Hugh Owen Library, Aberystwyth University, Aberystwyth, Ceredigion, SY23 3DZ ====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
====================================
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Randall,Tracey
Sent: 18 July 2011 12:37
To: [log in to unmask]
Subject: Re: [lis-e-resources] Taylor and Francis Launch
Hi Patricia
You may have received a response from Taylor & Francis by now, but I just wanted to let you know that we have had similar problems with our Institutional account details since the platform switchover. I had incorrect IP addresses and contact details in there, and when I checked, it looked like our account had been merged with another institution's.
I removed all of the incorrect details and contacted Taylor & Francis on [log in to unmask] to let them know of the error so that they could contact the other institution involved.
I did get a reply a few days later to advise that they would be investigating this with the other institution.
We also have incomplete usage data, which I have been advised is due to a technical issue and will be resolved within the next two weeks.
Regards
Tracey
Tracey Randall
Electronic Resources Librarian/Llyfrgellydd Adnoddau Electronig Bangor University/Prifysgol Bangor
Tel/Ffon: 01248 388455
Email/E-bost: [log in to unmask]
On 07/07/2011 15:26, Patricia Burke wrote:
> Hi,
>
> I was wondering whether anyone has had a reply to the queries they have raised with Taylor and Francis regarding loss of access to journals since the launch of the new platform. They state you should get a response within 48 hours but we have yet to get any response to queries raised last week.
>
> We are also having problems with "My account" and "Institutional Account" in the Admin area. Our Access Entitlements under our Institutional Account only consists of 2 titles and the address (which you cant update yourself!) is totally wrong. Is anybody else having a similar problems?
>
> thanks
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG
> groups also available on Facebook and LinkedIn
>
--
Gall y neges e-bost hon, ac unrhyw atodiadau a anfonwyd gyda hi, gynnwys deunydd cyfrinachol ac wedi eu bwriadu i'w defnyddio'n unig gan y sawl y cawsant eu cyfeirio ato (atynt). Os ydych wedi derbyn y neges e-bost hon trwy gamgymeriad, rhowch wybod i'r anfonwr ar unwaith a dil wch y neges. Os na fwriadwyd anfon y neges atoch chi, rhaid i chi beidio defnyddio, cadw neu ddatgelu unrhyw wybodaeth a gynhwysir ynddi. Mae unrhyw farn neu safbwynt yn eiddo i'r sawl a'i hanfonodd yn unig ac nid yw o anghenraid yn cynrychioli barn Prifysgol Bangor. Nid yw Prifysgol Bangor yn gwarantu bod y neges e-bost hon neu unrhyw atodiadau yn rhydd rhag firysau neu 100% yn ddiogel. Oni bai fod hyn wedi ei ddatgan yn uniongyrchol yn nhestun yr e-bost, nid bwriad y neges e-bost hon yw ffurfio contract rhwymol - mae rhestr o lofnodwyr awdurdodedig ar gael o Swyddfa Cyllid Prifysgol Bangor. www.bangor.ac.uk
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lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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