Hello,
I just wanted to pick up on this thread to advise customers of how to best direct queries about Taylor & Francis journals to our customer service teams.
ASSISTANCE WITH ONLINE ACCESS
If you need assistance with online access, please get in touch with our support desk by email at [log in to unmask] We have a team working on queries sent to this address and it is better to direct them to this address, rather than to specific individuals. We are currently responding to all queries sent to this address within 2 working days, although in some cases it is taking longer than this to resolve specific issues where they are particularly complex.
If you require to speak to someone via telephone about online access, please dial +44 (0)20 7017 7720.
JOURNAL ORDERS, CLAIMS, SAMPLE COPIES
These should be addressed to [log in to unmask] Our team will be happy to assist.
With best wishes,
Jennifer McMillan
Head of Library Marketing & Communications
Taylor & Francis Journals
Taylor & Francis is a trading name of Informa UK Limited, registered in England under no. 1072954
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Heather Kelly
Sent: 18 July 2011 11:31
To: [log in to unmask]
Subject: Re: [lis-e-resources] Contacting Taylor & Francis Customer Services
Hi Melanie,
Try either of these two.
Heather
Taylor & Francis / Routledge journals
Dooler, Paulette Permissions & Licensing Manager
4 Park Square, Milton Park Abingdon Oxon OX14 4RN
Tel:020 7017 6000 / 020 7017 7946
[log in to unmask]
Fax: 020 7017 6699
Or
Taylor & Francis UK Books
Helen Sanders
Permissions & subsidiary Rights Administrator Cengage Learning Services, Cheriton House, North Way, Andover Hampshire SP10 5BE
Tel: 01264 343090
[log in to unmask]
Fax: 01264 342792
Heather Kelly
Information Coordinator
Copyright Clearance Centre
Library & Learning Services
Northumbria University
Newcastle Upon Tyne
NE1 8ST
England
Tel: 0191 243 7314
Fax: 0191 227 4563
E-mail: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mel Wilson
Sent: 18 July 2011 11:04
To: [log in to unmask]
Subject: [lis-e-resources] Contacting Taylor & Francis Customer Services
Hello
Does anyone have a contact (name, telephone number, direct email address) within Customer Services at Taylor & Francis, please?
We only have [log in to unmask], from which we receive acknowledgements but no actual subsequent response, and 0207 017 6000, which just rings unanswered.
It would be great to have a named individual to communicate with, so it will be very much appreciated if someone on the lists is able to supply this.
Many thanks
Melanie Wilson
University of Hull
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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Taylor & Francis Group is a trading name of Informa UK Limited, registered in England under no. 1072954
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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