Hi!
I am writing a thesis about Service Design and that generally has to do with
some kind of co creation.
Some of my references that might help with your request:
- Pinhanez C. 2009. Services as Customer Intensive Systems. Design Issues
25(2): 3-13
- Henri Barki and Jon Hartwick. 1994. Measuring User Participation, User
Involvement, and User Attitude. pp. 59-82.
- RICHARD B. CHASE. 1981. The Customer Contact Approach to
Services:Theoretical Bases and Practical Extensions
Some Service Design Processes in theory:
- Ramaswamy,
- ISO,
- Edvardsson & Olsson (found in Bullinger & Schreiner, 2003)
- Edvardsson & Olsson,
- Scheuing & Johnson,
- Ramaswamy,
- Jaschinski,
- Shostack (found in Schneider et al., 2003)
Service Design Processes in Praxis:
- www.designthinkers.nl (there is a slideshow on the page)
- www.enginegroup.co.uk
- IDEO (Tom Kelley: The Art of Innovation)
Hope I could help.
Best regards,
Thomas
Student, MHMK Munich
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