Hi,
Just to add my voice to the exchange - we have the same problems as
everyone else. We subscribe through Swets who investigated our lack of
access when we were alerted by lecturers. Swets found there was a
problem with their previous payment - which may have been at ASM's end
by the sound of things. Swets have send another payment but the
publisher is refusing to grace us meanwhile, even though the money is on
its way.
Heather
Heather McEwen
Librarian - Resource Management and Academic Liaison (Biological and
Biomedical Sciences and Vision Sciences)
Saltire Centre
Glasgow Caledonian University
Glasgow
G4 0BA
0141-273-1135
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Sarah Pearson
Sent: 16 April 2008 16:30
To: [log in to unmask]
Subject: ASM package - access problems
Hello there,
We have been subscribing to the American Society for Microbiology e-
journals package since the beginning of 2007. However, in both years, we
have had significant problems with lack of e-access, processing payments
and unwillingness to compensate for lack of access. In 2007 when we set
up
the subscription, we did not get access until nearly 3 months into the
year. This was due to problems processing the payment as they refunded
us
in error and then had to re-invoice. In 2008 we have been trying to get
access reinstated to the package for the last month. However, to be
fair,
we don't know whether access has been unavailable since Jan 08.
In 2007 we asked the publisher for reimbursement for the lack of access
we
had for 2 months and they refused. I am going to progress reimbursement
for this year as well but am not confident.
We have our subscription via Swets and both they and we have tried to
communicate with ASM without much success.
Is anyone else experiencing problems on this scale with ASM? At the
moment
we are paying for nothing!
Many thanks in advance.
Sarah
Sarah Pearson
E-Resources & Serials Coordinator
Library Services
University of Birmingham
Edgbaston
Birmingham
B15 2TT
tel: 0121 414 5825
email: [log in to unmask]
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