Hello there,
We have been subscribing to the American Society for Microbiology e-
journals package since the beginning of 2007. However, in both years, we
have had significant problems with lack of e-access, processing payments
and unwillingness to compensate for lack of access. In 2007 when we set up
the subscription, we did not get access until nearly 3 months into the
year. This was due to problems processing the payment as they refunded us
in error and then had to re-invoice. In 2008 we have been trying to get
access reinstated to the package for the last month. However, to be fair,
we don’t know whether access has been unavailable since Jan 08.
In 2007 we asked the publisher for reimbursement for the lack of access we
had for 2 months and they refused. I am going to progress reimbursement
for this year as well but am not confident.
We have our subscription via Swets and both they and we have tried to
communicate with ASM without much success.
Is anyone else experiencing problems on this scale with ASM? At the moment
we are paying for nothing!
Many thanks in advance.
Sarah
Sarah Pearson
E-Resources & Serials Coordinator
Library Services
University of Birmingham
Edgbaston
Birmingham
B15 2TT
tel: 0121 414 5825
email: [log in to unmask]
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