Dear Roy,
I posed a similar question to the mail base a while ago and summarised the responses on 9 Feb 2005.
Since then we have used the system you describe (separate request form for add-ons). This has been accepted well by laboratory users and reduced distracting telephone calls to the laboratory. It is also quicker for the clinician requesting the add-on. There is a permanent record for audit or query and less chance that the request will be overlooked.
This written procedure did not cause accreditation problems here during our recent CPA survey, but it might (somewhere under standard E) if the users complain.
Regards,
Jeff
>>> Roy Fisher <[log in to unmask]> 22/10/2007 15:09:09 >>>
Dear Colleagues,
We receive about 30-40 phone calls a day from our hospital for add on tests to samples already received. As this is taking up considerable amount of time in the office, and has a big impact on already stretched on call BMS staff, we are looking to alternative solutions. The one currently favoured is for the requestor to send another request form, with appropriate demographics, clinical details and requestor name, through the air tube system that can be directly actioned in the laboratory. We would plan to remove the ability for hospital staff to phone the laboratory to add requests, except when urgent.
I would be interested to hear from others experience if they have tried this or an alternative approach. I would also like to hear about any problems or objections that were encountered particularly any relating to accreditation.
Many thanks
Roy
Roy Fisher
Consultant Biochemist
Royal Cornwall Hospital
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