Yes. we always have a number of students demanding that we scan their
letters and being quite insistent that they have been told that we do this.

We get this every year but added to it this year is the SLC  telling
students we have not confirmed attendance when we have and they have
simply not processed the files.

I seriously wonder what it will take for the powers that be to wake up
to the fact that they are simply not up to the job.

David

SN Croll wrote:

> Hi all,
>
> It might be worth noting that a large number of students, including
> returning students, were sent an SMS text message yesterday that reads as
> follows:
>
> "Take your payment schedule letter to registration; your Student Loan will
> be paid into your bank within 5 days of your uni/college confirming
> attendance."
>
> This has proved to be extremely unhelpful here at Bradford as, like a number
> of other institutions, we re-enrol our students on-line and don't have a
> paper-based 'face-to-face' re-enrolment.  We don't need or want students
> queuing outside our offices trying to present us with a payment schedule,
> asking us to 'scan' it because the SLC had told them.
>
> Given all the recent problems with the ELP site, this is proving to be even
> more frustrating considering that the majority of delays to SL and grant
> payments have been as a result of the SLC's system problems.
>
> Despite several attempts to get the message through to the Student Loan
> Company that we don't all use the process of scanning payment schedules for
> confirming attendance, this message is not getting through.  I am starting
> to run out of energy and patience with them.
>
> Anyone else experiencing similar problems?
>
>