One of our library members has recently taken us severely to task because, when she books a computer in one of our libraries, the system will display her name on the computer screen at the actual start time of her booking. This means that if she booked a computer for, say, 2:00 pm, at 2:00 pm a computer will display her name whether she is there or not.. If unclaimed, the computer will remove the name after about 10 minutes. She perceives this as unauthorised publication of her personal information and a threat to her personal security. Has anyone experienced a similar complaint and, if so, what action was taken? All thoughts gratefully received; I'll summarise them if there is a good response.
I'm putting this query on both JISCMail and PLUSGeneral, so apologies in advance for cross-posting.
Michael Maxwell
Quality & Development Manager
Leicester City Libraries
Tel: 0116 252 7334
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