Yes, here at Bournemouth University we use EBSCO as our subscription
agent and have had a very similar experience. I too have raised this
both with EBSCO and Ingenta, but things don't seem to improve. We are
also an Ingenta Premium customer, but paying extra doesn't seem to have
any impact.
Chris
Chris Spencer
Library Procurement & Systems Development Manager
Academic Services
Bournemouth University
Talbot Campus
Poole
Dorset
BH12 5BB
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tel: +44 (0) 1202 965465 fax: +44 (0) 1202 965475
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Lesley Crawshaw
Sent: 16 December 2005 12:43
To: [log in to unmask]
Subject: Agent Activations of Institutional Subscriptions on
IngentaConnect - Why Can't They Get It Right?
Hi,
We welcome our agent, Ebsco, setting up our access to our subscriptions
on IngentaConnect, we just wish they would get it right first time!
Time and time we've found journals that have been set up by our agent,
but only to the current year. In many cases publishers give access to
all of their online backfiles as part of a current subscription. So
rather than this saving us time we then have to go backwards and
forwards between the publisher and IngentaConnect to have our access to
the backfiles opened up for us where this is part of a current
subscription.
We have raised this with our agent, but we still find the problem
happening. We also find that it's a bit hit and miss which subscriptions
get activated through this route.
Have other people out there had problems like this when agents activate
their subscriptions?
Cheers
Lesley
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Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
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email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
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