Allegro Training's new course on Customer Care - Policy and Method -
will be offered in Birmingham in June. Full details below
Customer Care - Policy and Method
What does it cover?
* This course gives practical ideas on a team-work approach to
creating loyalty and brand awareness through excellent customer
care.
* It gives opportunities to consider and practise appropriate, safe
and efficient behaviours for high-quality customer care.
By the end of the day delegates will have
* Explored the effect of negative and positive staff attitudes on
clients
* Examined how to use team- building to create positive staff
attitudes
* Learned how to produce “models”to guide staff in their approach to
clients
* Considered how to monitor and maintain improvements in
customer care
Where and When?
Venue:Birmingham
Date: Tuesday 8 June 2004
Cost: £200
Time:9.30-4.30
How to book
To reserve a place on this course please e-mail
[log in to unmask] or mail or fax post an
application to the address below with the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the course No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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