Many thanks to all who responded to my message of 22nd January asking for
information on libraries that have set up customer focus groups.
Here is a summary of the responses.
Blackburn and Darwen - focus groups running successfully for all branches
and areas of service. Significant and visible improvements have been
recorded.
Brighton and Hove - existing Lesbian and Gay, Bisexual and Transgender
consultation group, short-term focus groups planned for all 14 community
libraries.
Corporation of London - thank you for forwarding your IFLA Section paper
with details of Friends of Libraries organisations. This is a useful
resource.
Poole - approx 1600 statistically representative Poole residents form the
Poole Opinion Panel, who give their views on different council services
through a questionnaire.
Thurrock - focus groups have been set up for most of Thurrock's libraries.
Many thanks again,
Myrrhine Crowe
Assistant Information Manager
Information Services
CILIP: The Chartered Institute of Library and Information Professionals
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