(Apologies for cross posting)
New from Facet Publishing:
The following has recently been published and can be ordered from Bookpoint Ltd, Mail Order Department, 130 Milton Park, Abingdon, Oxon, OX14 4SB (Tel: 01235 827794; Fax: 01235 400454; E-mail: [log in to unmask]) or online at www.facetpublishing.co.uk.
Success at the Enquiry Desk: successful enquiry answering - every time
Fourth edition
Tim Buckley Owen
The fourth edition of Success at the Enquiry Desk is designed to help the information professional become self-sufficient
in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really
wants, to providing a value-added answer.
Contents pages at http://www.facetpublishing.co.uk/110contents.pdf
Sample chapter at http://www.facetpublishing.co.uk/110.pdf
The book is equally effective in large or small libraries and information units as the emphasis is on how to make the best use of limited
resources. It includes the author's list of 25 multi-purpose reference sources and the Success at the Enquiry Desk enquiry form, which matches the book's step-by-step approach to enquiry answering.
This fully revised and expanded fourth edition offers further advice on when and when not to use the internet, how to deal with information overload, and how to add value to answers by presenting them effectively. It also has a brand new chapter: 'Sign-off: what can we learn from this enquiry?' which looks at how new sources can be exploited to develop the information service still further.
March 2003; 128pp; paperback; 1-85604-477-7; £14.95 (CILIP Members £11.96)
If you require further information about the above or a copy of the new 2003 Facet Publishing catalogue please contact:
Mark O'Loughlin
Marketing Executive
Facet Publishing, 7 Ridgmount Street, London, WC1E 7AE
Direct tel: 020 7255 0597
E-mail: [log in to unmask]
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