Beware Deja-Vu - the "Date Label" debate all over again? - AAAAAARGH!
Having seen the impact of non-availability of Overdue Notification (usually due
to technical problems and not intentional), such as those problems envisaged by
Wendy, plus more, inc. irate users who have come to believe that they're not
liable for fines etc. if they haven't had an Overdue, I'd not recommend it,
unless it is *actually* a cost-reduction/ income generation tactic?
Regards
JU
-------------------------------------------
John Usher
ICT Development Manager
Islington Library & Information Service
Regeneration & Education Department
Central Library
2 Fieldway Crescent
LONDON N5 1PF
Tel: +44 (0)20 7527 6920
Fax: +44 (0)20 7527 6926
Switchboard: +44 (0)20 7527 6900
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http://www.islington.gov.uk/libraries
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____________________Reply Separator____________________
Subject: Re: overdue letters
Author: "Mike Maguire" <[log in to unmask]>
Date: 17/07/02 14:45
What would be interesting would be to share the thinking behind the trial of
not sending overdue letters itself.
Mike Maguire
Group Librarian S & E Devon
Devon Library & Information Services
tel 01392 384223
fax 01392 384228
mailto:[log in to unmask]
http://www.devon.gov.uk/library/
Unless otherwise stated the views expressed are
personal and not necessarily those of Devon County Council
> -----Original Message-----
> From: Wimbledon Library [SMTP:[log in to unmask]]
> Sent: 16 July 2002 18:51
> To: [log in to unmask]
> Subject: overdue letters
>
> Here in Merton we are about to run a trial of sending no overdue letters
> to
> library users. At present we send them at 8 weeks overdue.
>
> Has any other library authority tried this wheeze? And what impact did it
> have on:
>
> amounts of fines collected (especially now that we have targets to meet)
> customer reaction
> eventual return of books (or did they just never come back?)
> reservation system (did it fail to meet its targets?)
>
> I look forward to your replies, and if they are interesting enough I will
> summarise them for the list.
>
> Wendy M. Siemaszko
>
> Wimbledon Library
> 35 Wimbledon Hill Road
> London SW19 7NB
>
> Tel: 020 8946 1136/7432
>
>
>
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