I suppose none of us really like change, and public library users want to
protect what they have and enjoy?
----- Original Message -----
From: "Graham Dash" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, January 18, 2002 2:13 PM
Subject: Re: Date stamps
I think my comment was completely misunderstood.
My personal opinion, and it is ONLY MY OPINION, is that date labels are
outdated and should be dispensed with.
However, if you read the rest of my mail I quite clearly state that the
public (well the majority) still wanted date labels and we continue to offer
both the date label or loan receipt print, or both if that's what the user
wants.
My whole point was that you have to listen to your customers - or do you?
I've come across several instances over the years in all walks of life where
things are changed where the majority don't want it but there views are
disregarded.
We actually did ask our users and the result was that the date labels
remain, at least for the foreseeable future.
So why the astonishment?
Graham Dash
----------
From: [log in to unmask]
Sent: 18 January 2002 14:04
To: [log in to unmask]
Subject: Re: Date stamps
<<File: ENVELOPE.TXT>>
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I was astonished to read the following comment:
"We still offer a print out but the main problem is whether you
listen to what your users want or whether you make the decision
that date labels will no longer be provided and disregard
public opinion.
Personally, I think that date labels should be discontinued"
Well, I hate to sound like one of those forever complaining
readers, but they actually do pay our wages. And who are we to
tell them whether or not they should be allowed to have a date
stamped in their books. What is the point in saving,what is
after all their money, if we are doing it by going against
their wishes?
I hope that there are still a sufficient number of people
within the service who don't just "disregared public opinion".
Like it or not, we are here to serve the public, and we should
do that by making decisions which suit them, not ourselves.
Incidentally, I personally would gladly see the back of
date-stamping, I find it a messy, unreliable nuisance.
However, until the majority of readers share my views, I shall
be happy to continue to use them
Michael
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