We always use the waybills & as far as I know there haven't been any
problems with things getting back. Almost everything we send via Hays is for
the BL. For the occasional thesis or whatever that needs to be returned by
CF post, I just post it by the requested method.

I don't think this is in any way linked to our problems with invoicing
detailed previously to the list - the waybills seem to be processed OK, it's
just that the invoices produced don't get to us.

As i said before, we are very light users anyway & currently rarely borrow
outside BL & the rest of Imperial College.

Sian Phelps
Assistant Librarian
Kempe Centre
Imperial College at Wye
Wye, Ashford
Kent TN25 5AH

Tel 020 759 42911
Fax 020 759 42929
E-mail [log in to unmask]


-----Original Message-----
From: Interloans Office [mailto:[log in to unmask]]
Sent: 17 July 2002 13:05
To: [log in to unmask]
Subject: Re: HAYS DX Transport Scheme


Dear Colleagues,

I have another Hays DX query.  Our delivery man has been trying to persuade
us to use waybills instead of consignment notes.  I have been advised that
we are the only library in the London area who continue to use consignment
notes. We use them because of the tracking facilities.  What do other
people use and what are the benefits?

From Tracey Holloway
ILDS Office

At 09:27 16/07/02 +0100, you wrote:
>Dear Annette, We have not experienced any problems with invoices, or with
>the PO Box number. Our address includes a box number & we have had many
>items safely returned to use [admittedly, mainly within the SW region,
where
>we have an excellent rapport with our delivery man, Joe]. I hope I'm not
>tempting fate with this statement! Perhaps the service in other regions is
>less reliable, so we count ourselves fortunate here.
>
>Maggie
>
>ILL, Learning Centre
>University of Gloucestershire
>Park Campus
>Cheltenham GL50 2QF
>Tel. 01242 532843
>e-mail= [log in to unmask]
>BL Billing account customer code 87-0159
>
>
>-----Original Message-----
>From: Annette Moore [mailto:[log in to unmask]]
>Sent: 15 July 2002 13:32
>To: [log in to unmask]
>Subject: HAYS DX Transport Scheme
>
>
>At the University of Sussex we have been using HAYS DX transport scheme
>since the closure of the LASER Transport scheme in September last year.
>Inititally we were quite pleased with the service having received full
>doucmentation and information about the service and having a "dedicated
>customer support representative" to ring if there was a problem.
>However....when ever we do have a problem, our representative has left
>or moved to another section and our call gets passed from one person to
>another.  One of the main concerns lately has been the late arrival or
>non-arrival of our monthly invoice.  When I do the monthly statistics at
>the end of each month, I often have to ring HAYS DX to ASK for the
>invoice so I can include the postal figure in our monthly statistics!
>Have any other libraries found this problem with HAYS?
>
>
>Another problem has been the delivery of PO BOX items through HAYS DX.
>Several University Libraries have a PO BOX number in their address which
>we didn't think was a problem, until recently we sent an item addressed
>to a University with a PO Box through HAYS and the item never arrived.
>When I contacted HAYS about this they said that they do not deliver to
>PO BOX numbers but just pass the item onto the GPO.  Several
>conversations later with HAYS DX, it appears they do deliver to some PO
>Boxes, but not to others - what concerned me was that they didn't return
>the item to us if they were unable to deliver. According to their
>description of service for Undeliverable items - they say that if they
>are unable to deliver items due to "insufficient address information"
>the local Service Centre will contact the customer via Customer
>Services. This situation is ongoing with HAYS but has given rise to
>concern.  Again, can I ask if other libraries have had problems with
>deliveries to PO Boxes or do you not use HAYS DX for PO Box numbers?
>
>Annette Moore
>
>
>Annette Moore
>Interlibrary Requests
>University of Sussex Library
>University of Sussex
>Brighton, BN1 9QL
>
>Email: [log in to unmask]
>Telephone: 01273 678162
>Fax: 01273 678441
>
>
*******************************
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