Dear Maggie, [and everyone who replied to my enquiry],
Thank you for your responses. I think we will carry on using consignment
notes!
Regards,
Tracey
ILDS
At 10:47 18/07/02 +0100, you wrote:
>Dear Tracey, We use waybills because its cheaper [only £1.30 per item as
>opposed to £3.75]. But if you want to continue with consignment notes for
>the security you get, I think you should ignore your delivery man - what's
>it to do with him, you are the customer!
>
>Maggie
>
>ILL, Learning Centre
>University of Gloucestershire
>Park Campus
>Cheltenham GL50 2QF
>Tel. 01242 532843
>e-mail= [log in to unmask]
>BL Billing account customer code 87-0159
>
>
>-----Original Message-----
>From: Interloans Office [mailto:[log in to unmask]]
>Sent: 17 July 2002 13:05
>To: [log in to unmask]
>Subject: Re: HAYS DX Transport Scheme
>
>
>Dear Colleagues,
>
>I have another Hays DX query. Our delivery man has been trying to persuade
>us to use waybills instead of consignment notes. I have been advised that
>we are the only library in the London area who continue to use consignment
>notes. We use them because of the tracking facilities. What do other
>people use and what are the benefits?
>
>>From Tracey Holloway
>ILDS Office
>
>At 09:27 16/07/02 +0100, you wrote:
>>Dear Annette, We have not experienced any problems with invoices, or with
>>the PO Box number. Our address includes a box number & we have had many
>>items safely returned to use [admittedly, mainly within the SW region,
>where
>>we have an excellent rapport with our delivery man, Joe]. I hope I'm not
>>tempting fate with this statement! Perhaps the service in other regions is
>>less reliable, so we count ourselves fortunate here.
>>
>>Maggie
>>
>>ILL, Learning Centre
>>University of Gloucestershire
>>Park Campus
>>Cheltenham GL50 2QF
>>Tel. 01242 532843
>>e-mail= [log in to unmask]
>>BL Billing account customer code 87-0159
>>
>>
>>-----Original Message-----
>>From: Annette Moore [mailto:[log in to unmask]]
>>Sent: 15 July 2002 13:32
>>To: [log in to unmask]
>>Subject: HAYS DX Transport Scheme
>>
>>
>>At the University of Sussex we have been using HAYS DX transport scheme
>>since the closure of the LASER Transport scheme in September last year.
>>Inititally we were quite pleased with the service having received full
>>doucmentation and information about the service and having a "dedicated
>>customer support representative" to ring if there was a problem.
>>However....when ever we do have a problem, our representative has left
>>or moved to another section and our call gets passed from one person to
>>another. One of the main concerns lately has been the late arrival or
>>non-arrival of our monthly invoice. When I do the monthly statistics at
>>the end of each month, I often have to ring HAYS DX to ASK for the
>>invoice so I can include the postal figure in our monthly statistics!
>>Have any other libraries found this problem with HAYS?
>>
>>
>>Another problem has been the delivery of PO BOX items through HAYS DX.
>>Several University Libraries have a PO BOX number in their address which
>>we didn't think was a problem, until recently we sent an item addressed
>>to a University with a PO Box through HAYS and the item never arrived.
>>When I contacted HAYS about this they said that they do not deliver to
>>PO BOX numbers but just pass the item onto the GPO. Several
>>conversations later with HAYS DX, it appears they do deliver to some PO
>>Boxes, but not to others - what concerned me was that they didn't return
>>the item to us if they were unable to deliver. According to their
>>description of service for Undeliverable items - they say that if they
>>are unable to deliver items due to "insufficient address information"
>>the local Service Centre will contact the customer via Customer
>>Services. This situation is ongoing with HAYS but has given rise to
>>concern. Again, can I ask if other libraries have had problems with
>>deliveries to PO Boxes or do you not use HAYS DX for PO Box numbers?
>>
>>Annette Moore
>>
>>
>>Annette Moore
>>Interlibrary Requests
>>University of Sussex Library
>>University of Sussex
>>Brighton, BN1 9QL
>>
>>Email: [log in to unmask]
>>Telephone: 01273 678162
>>Fax: 01273 678441
>>
>>
>*******************************
>Interlending & Document Supply Office
>University College London Library
>Gower Street
>London WC1E 6BT
>
>Email: [log in to unmask]
>Voice: 020 7679 7794
>Fax: 020 7813 2815
>Ariel: 128.40.60.41
>
>
*******************************
Interlending & Document Supply Office
University College London Library
Gower Street
London WC1E 6BT
Email: [log in to unmask]
Voice: 020 7679 7794
Fax: 020 7813 2815
Ariel: 128.40.60.41
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