Hello BlackBoard Users! I am new to the this user group and I'm hoping
someone can help. We tend to no get responses when we email Bb.
Question 1 - We have a user, an instructor, who cannot open postings in the
Digital Drop Box for two particular students. The rest of the students work
fine, and the two students in question are related so they may use the same
machine. When I try it, it looks as though it will open, and then freezes.
Also, when asked, the document cannot be "recovered".
Question 2 - We have a user who is unable to open a Word document that they
previously loaded into Bb. They get the error "Web page authoring features
are not available when Word is running inside another application." Word is
NOT running anywhere else and they don't want to do any web authoring, just
open the document.
We are using 5.5. Any assistance would be greatly appreciated! Also, I look
forward to being a part of this valuable resource and hope to be able to
contribute once I get up to speed!!
Thanks again!
Jim Redick
Computer Support Services
Regent University
757.226.4820
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