Please could I add a specific question? What range of responses is there
out there to library users who deliberately set out to infringe the
authority's Internet AUP? We have been thinking hard about this, as
infringement is so often inadvertent, and gives us valuable information if
we know what has happened. We therefore take a customer service based
approach, where staff engage the user in dialogue, explaining the policy,
and getting information on what s/he managed to do, to help improve
security in future.
That leaves us with the very few (so far) users who persist in deliberately
trying to infringe the AUP, through accessing unacceptable material, or
attempting to introduce viruses, or to hack. What steps are other library
authorities taking to debar, or bring other sanctions to bear on infringing
users? The interesting questions for us are - a) how do such debarred
users expiate their offence?! If it's a matter of overdue books, they
return them and/or pay up, and they're back on the straight and narrow,
but there's no parallel here; and b) what library privileges are withdrawn
when debarring an Internet user, all or some?
I look forward to hearing from you, and shall summarise for the list.
Hilary Ely
Project Manager, Library Networks
Surrey County Council Community Services
Tel. 020 8541 7060 E-mail: [log in to unmask]
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