A one day workshop which will address the consultation issues highlighted by
the concept of Best Value
Consultation and Best Value
24 & 25 February, London
Best Value is a duty upon public librarians to deliver defined services to
clear standards, in terms of both cost and quality. As part of the
accountability to local people there is a clear need for effective and
efficient consultation with users and potential users of the service.
How will this event help you?
This two day workshop will address the consultation issues highlighted by
the concept of Best Value and will outline key tools and techniques to
ensure effective and efficient consultation.
By the end of the workshop you will have:
* discussed the contribution of consultation to Best Value
* been made aware of and used key consultation techniques
* considered how to set up a consultation programme
Who should attend?
This workshop will be relevant to all those in public libraries who have
responsibility to ensure that the Best Value approach is supported by
effective user consultation.
Programme
Day 1. Key issues in consultation and Best Value
9:30 Registration and Coffee
10:00 Welcome and introductions
10:15 Key issues in consultation and Best Value
10:30 The library core and surround
11:00 Coffee
11:15 Mapping user needs and segmentation. Syndicate session
1:00 Lunch
2:00 What is important to users and how do we perform?
Syndicate session
3:30 Tea
3:45 Identifying areas for improvement: process mapping
Syndicate session
4:45 Appropriate performance measures
5:15 Discussion of key issues
5:30 Close
Day 2 Setting up a consultation process for Best Value
9:30 Stages in a consultation programme
9:45 Appropriate survey research techniques, satisfaction and perception
surveys, trade off analysis, designing questionnaires, focus groups.
Syndicate session
12:30 Lunch
1:30 Analysing, reporting and using research
2:00 Assessing future requirements and managing expectations.
Syndicate session
3:15 Tea
3:30 Consultation programmes: implementation issues, delivering the
promise, unobtrusive testing
4:15 Benchmarking for Best Value
4:45 Action planning
5:00 Discussion of key issues and review
5:15 Close
Workshop leaders
Terry Kendrick, Richard Yallop, Information Now Limited.
Comments from previous participants:
"Practical, relevant and good fun".
"I found the sessions on survey research and techniques really useful".
Places limited to: 25
Fees
LA Personal members £245 plus VAT (42.87) £287.87
LA Institutional members £296 plus VAT (51.80) £347.80
Non members £343 plus VAT (60.02) £403.02
Student/Unwaged members £50 plus VAT (8.75) £58.75
How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561. Alternatively
to make a provisional booking please call us on 020 7255 0560 or email
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bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
_________________________ Date: ___/___/___
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Are you a LA Member? YES * NO *
Personal * Institutional * Student * Unwaged *
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
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Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
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(Payment is required within 30 days of invoice)
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(payable to The Library Association)
* Please tick if a receipt is required
OR
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Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.
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