If you have to produce a service plan don't miss your chance to attend:
Service planning
23 & 24 November, London
This practical workshop will take you through the key phases of service
planning processes and provide workshop opportunities to facilitate
translation of the skills learnt into real workplace results. You will need
to bring along work you have done towards preparing service plans for use in
the practical workshop sessions within this event. Managers who have not
yet made a start on developing any information with which to work will be
partnered with others who are able to bring their work products to this
event.
You should not therefore bring confidential information to this workshop.
How will this workshop help you?
By the end of the day you will be able to:
* understand the service planning process
* assess your service planning information needs and develop plans for
being informed of these on a continuing basis
* use SWOT analysis and Customer and Service Research to write service
plan objectives that fulfil the 'SMART' mnemonic
* Understand the process for aligning resources to service plan
objectives and develop methods for doing this in the workplace
* make a start on your workplace service plan or work with other
participants on a real service plan.
Who will benefit from attending?
Library and Information Managers and/or their deputies wishing to prepare a
costed service plan. Experience of service delivery at a management level
is desirable but not essential.
Programme
Day one
9:00 Registration and coffee
9:30 Introductions
9:45 What is service planning?
10:15 Setting service plan objectives
10:45 Coffee
11:00 The research phase - SWOT analysis
11:30 SWOT analysis individual work - setting objectives
1:00 Lunch
2:00 SWOT analysis group review
2:30 The research phase continued -
customer, service, market and competitor research. The
Mission statement
3:30 Tea
3:45 Individual work - an ANSOF grid for your service and an action plan
(with tutorial assistance).
4:45 Close
Day two
9:30 Resources needs
10:45 Coffee
11:00 Individual work - identifying the resources required to deliver
objectives for preparation of: the operating budget, rolling financial
forecasts for future years, capital needs forecasts, reassessment of needs
to meet legal, minimum and desirable quality thresholds
1:00 Lunch
2:00 Writing the service plan
3:00 Tea
3:15 Developing a medium term focus to your service plan
3:45 Course review
4:30 Close
Workshop leader:
Larraine Cooper. Having had a substantial career in banking which included
developing training in both managerial and financial skills, Larraine set up
her own consultancy twelve years ago.
Places limited to: 16
Fees
LA Personal members £290 plus VAT (£50.75) £340.75
LA Institutional members £345 plus VAT (60.37) £405.37
Non members £406 plus VAT (£71.05) 477.05
Student/unwaged LA members £50 plus VAT (£8.74) £58.74
To make a confirmed booking please complete and return the booking form
below and fax it to 020 7255 0561. Alternatively, to make a provisional
booking please call Professional Development on 020 7255 0560.
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
____________________________ Date: ___/___/___
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Email: _______________
Are you a LA Member? YES * NO *
Personal * Institutional * Student * Unwaged *
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
____________________________________________________
____________________________________________________
(Payment is required within 30 days of invoice)
* I enclose a cheque for: £_______________
(payable to The Library Association)
* Please tick if a receipt is required
OR
__ Please debit by credit card for: £_________
(Access or MasterCard only)
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Expiry date: _________________________________
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Name of cardholder:_______________________
Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE or fax us on 020 7255 0561.
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