David,
Related to Ken's note on the need to ensure the use of genuine and accurate citations, the quote you attributed to 'Don Normal' on design ability was actually Don quoting me (as he made clear).
The original source is:
Cross, N. (2023; forthcoming) Design Thinking: Understanding how designers think and work (2nd edition), Bloomsbury, London & New York. p. 173.
Nigel
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