We are still experiencing problems with Shibboleth access for all content too, OUP are still working on it.
Best wishes,
Verity
__
Verity Allison
Journals and E-resources Librarian
St George's University of London
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 27 March 2017 10:34
To: [log in to unmask]
Subject: Re: [lis-e-resources] OUP access
Although I am told our accounts have been consolidated I cannot sign on to a journal from the archive purchased by Jisc Collections via Shibboleth. I can gain access via EZproxy.
Kind regards,
Dom Benson
E-resources Librarian | T +44(0)1895 266143
________________________________
From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> on behalf of Allison Carroll (LIB) <[log in to unmask]>
Sent: 27 March 2017 09:53:51
To: [log in to unmask]
Subject: Re: [lis-e-resources] OUP access
Has this now been resolved? Anyone had an update?
Allison Carroll
Electronic Services Manager
Main Library
[log in to unmask]
University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of
>Geraldine O'Beirn
>Sent: Thursday, March 23, 2017 4:46 PM
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>Hello Tricia,
>
>We are also experiencing problems at Queen's University Belfast which
>has resulted in readers requesting inter library loans as they cannot
>gain access to our OUP subscriptions. The issue is similar to reports
>from other institutions with only some content inaccessible.
>
>Has OUP a timescale for resolution of this problem?
>
>Many thanks,
>
>Geraldine
>
>Geraldine O Beirn | Electronic Resources Librarian | The McClay Library
>| Queen's University Belfast, 10 College Park, Belfast BT7 1LP
>tel: +44 (0) 28 9097 6301 | email: [log in to unmask]
>
>
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of HUDSON,
>Patricia
>Sent: 20 March 2017 14:59
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>Hi James,
>
>OUP is aware that some customers accessing journals through a proxy
>server like EZProxy have seen shopping cart icons next to articles
>despite having valid subscriptions. While users are able to click on
>the article and successfully access the full text, the inaccurate icon
>is misleading. This issue is currently under investigation and OUP and
>Silverchair are committed to resolving it as soon as possible, ensuring
>our customers are able to quickly and easily access content. I do
>apologize for the confusion and please know this is a high priority for us to resolve.
>
>If this seems to be a different issue, you can always contact our
>customer services team at [log in to unmask] or + 44 (0)1865
>353907. Our global customer service information is here as well.
>https://academic.oup.com/journals/pages/contact_us/customer_services
>
>Sincerely yours,
>Tricia Hudson
>
>
>Patricia Bowers Hudson | Associate Director of Institutional Marketing
>Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA
>+1 919 677 0977 Ext. 5247
>[log in to unmask]
>
>
>
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of James
>Kay
>Sent: Monday, March 20, 2017 10:41 AM
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>Hello All,
>
>We are also seeing similar issues at Derby, particularly the 'padlock'
>symbol showing for articles which then don't show the PDF or ask for
>payment. Does anyone on the list have an customer services/technical
>queries email address for OUP that I can contact them at, as I'm
>struggling to find a contact point on the website.
>
>Best wishes
>James
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of Verity
>Allison
>Sent: 17 March 2017 12:41
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>Thanks Joanne, Dom and Finlay,
>
>It is nice to know we are not alone...We had the same issue with
>multiple accounts about a month ago, but following consolidation of the
>accounts that seemed to have been resolved. We have reported the new
>issues too so fingers crossed we will get a resolution.
>
>Best wishes,
>Verity
>
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of Jones,
>Finlay
>Sent: 17 March 2017 12:34
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>We're having intermittent access issues for shibboleth and proxy on
>their journal platform Sometimes it shows the basket and still allows
>access when clicked through, but it also shows the open padlock and
>then doesn't allow access!
>
>My colleague forwarded me three examples that weren't working from this
>morning, and now two of them are but one still isn't, so it's hard to
>pinpoint examples to pass on.
>
>OUP are aware of these issues, but no fixes as yet.
>
>Thanks,
>
>Finlay
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of Joanne M
>Pearson
>Sent: 17 March 2017 11:51
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] OUP access
>
>Hello
>
>We have been having various issues with OUP journals for the last 10
>days but these have just been resolved - they included no access off
>campus, on campus the shopping basket showing for recent volumes and
>articles (even though the access was there when you clicked through),
>the other main problem being article linking just to the abstract and
>payment requested, all of these issues (apart from off campus) were intermittent.
>
>I can't tell you why these weren't working or what OUP did to fix them.....
>
>Hope this may help
>
>Joanne
>
>On 17 March 2017 at 10:41, Verity Allison <[log in to unmask]> wrote:
>
>> Hi,
>>
>> Was there any response from OUP?
>> We seem to be having issues with offsite access via Shibboleth which
>> began yesterday too, but to their journals platform - anyone else?
>>
>> Thanks,
>> Verity
>> __
>> Verity Allison
>> Journals and E-resources Librarian
>>
>> Library Services
>> Hunter Wing
>> St George's University of London
>> Cranmer Terrace
>> London SW17 0RE
>>
>> Email: [log in to unmask]
>> Direct dial: 020 8725 5344
>> Ext: 5344
>>
>> Website: library.sgul.ac.uk
>>
>> [My work pattern is Monday-Friday 8am-3pm]
>>
>>
>> -----Original Message-----
>> From: An informal open list set up by UKSG - Connecting the
>> Information Community [mailto:[log in to unmask]] On
>> Behalf Of Mark Williams
>> Sent: 16 March 2017 12:43
>> To: [log in to unmask]
>> Subject: [lis-e-resources] OUP access
>>
>> Hi all, anyone having issues today getting into Oxford Art Online or
>> Oxford dictionaries via federated access, off campus?
>>
>> Thanks
>>
>> Mark
>>
>>
>>
>>
>> Mark Williams
>> UK federation Manager
>>
>> T: 02030066042 (Direct)
>> E: [log in to unmask]
>>
>> Jisc
>> Brettenham House, 5 Lancaster Place, London, WC2E 7EN
>>
>> Jisc is a registered charity (number 1149740) and a company limited
>> by guarantee which is registered in England under Company No.
>> 5747339, VAT
>No.
>> GB 197 0632 86. Jisc's registered office is: One Castlepark, Tower
>> Hill, Bristol, BS2 0JA. T 0203 697 5800.
>>
>> Jisc Services Limited is a wholly owned Jisc subsidiary and a company
>> limited by guarantee which is registered in England under company
>> number 2881024, VAT number GB 197 0632 86. The registered office is:
>> One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>
>
>
>--
>Joanne Pearson
>Subscriptions Section
>Content and Collections
>Western Bank Library
>University of Sheffield
>Western Bank
>S10 2TN
>
>0114 2227239
>#WeAreInternational
>
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>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
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>
>
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>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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