Hi,
Yes we have had similar problems. We have dropped of the WAYF then been reinstated, have been recognised as Queen Margaret University and Queen Margaret University College (we achieved university title over 10 years ago) depending on which page a reader was accessing. The technical support person I was dealing with thought that the difference might be explained by "multiple accounts with the same IP range" .
Barbara
Barbara Burgess
Technical Services Manager
Learning Services
Queen Margaret University, QMU Drive, Musselburgh, East Lothian, EH21 6UU
Tel: 0131 474 0000
Please ask for Barbara Burgess when prompted by our automated system
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 28 February 2017 12:53
To: [log in to unmask]
Subject: Re: [lis-e-resources] Institutional account problems on the new OUP platform
Hi Tom,
Yes, and indeed at one point we appeared to be accessing from the University of Tartu! They did sort it out but it was all very strange...
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
[log in to unmask]
Working days: Mondays, Tuesdays, Thursdays and Fridays
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Tom Francis [tbf]
Sent: 28 February 2017 12:51
To: [log in to unmask]
Subject: [lis-e-resources] Institutional account problems on the new OUP platform
Hi All,
I've found quite a few snags with the new OUP platform, but the one causing me the most concern at the moment is the temperamental way it's recognising my institution. I sent them loads of screenshots last Monday (I've not heard anything back yet, but I appreciate they must be very busy!), so I won't bore you all with the details, but though it recognises from my IP address that I am from Aberystwyth University, but the institution name in the top right hand corner changes, confusingly, pretty much every time I sign in or out, or even just navigate to a different page - the institution displays as one or more of the following:
* Aberystwyth University
* University of wales aberystwyth
* University of Aberystwyth
* University College of Wales
* Periodicals Dept Library
* University of Wales, Aberystwyth
And there doesn't seem to be any logic to it.
I'm also hamstrung by the fact that our administrator account seems to have stopped working; when I try and reset the password, it seems to work successfully, but then when I try and log in using I get an error message telling me to check and try again.
This is probably my fault; I went through the pre-migration checklist a few times, but I probably missed something. And I'm sure at some point someone from OUP will get back to me and clear it up. But I'm just really curious to know if anybody else has had a similar problem?
Many thanks,
Tom
Tom Francis
Arweinydd Tîm Caffael Adnoddau
Llyfrgell Hugh Owen
Prifysgol Aberystwyth
Aberystwyth
Ceredigion
SY23 3DZ
Resources Acquisition Team Leader
Hugh Owen Library
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3DZ
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