Hi all,
We haven't had any errors reported, and are using EzProxy. I've just checked our config file and can't see those particular lines at all.
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
[log in to unmask]
Please note that my normal working days are Mondays, Tuesdays and Thursdays
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Satu Nieminen
Sent: 24 November 2015 15:37
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
They asked us to do the following:
Can you please forward to who ever maintains the Proxy server to ensure that the following stanzas are included in the EZ Proxy config file:
HJ global.ebsco-content.com
HJ smallcontent.ebsco-content.com
DJ ebsco-content.com
We noticed that OCLC support FAQ are missing theses entries and we think that this may a source of some of the errors for EZ Proxy customers.
Miss Satu Nieminen
eResources Librarian
University of Bradford
JB Priestley Library
Richmond Road
Bradford BD7 1DP
United Kingdom
+44 (0) 1274 233400
www.linkedin.com/in/satunieminen
www.bradford.ac.uk/library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Kelleher, Martin
Sent: 24 November 2015 14:59
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Yes, we do.
Cheers
Martin Kelleher| Metadata Manager| University of Liverpool Library| PO Box 123 | Liverpool L69 3DA | [log in to unmask] T 0151 794 2692
Follow us: @LivUniLibrary Like us: LivUniLibrary Visit us: http://www.liv.ac.uk/library Special Collections & Archives blog: http://manuscriptsandmore.liv.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Satu Nieminen
Sent: 24 November 2015 14:29
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
I've been liaising with EBSCOhost support and today we were asked to update our EZproxy config for EBSCOhost. We were given some additional lines to add in. Do other institutions with this intermittent issue use a proxy server?
Satu
Miss Satu Nieminen
eResources Librarian
University of Bradford
JB Priestley Library
Richmond Road
Bradford BD7 1DP
United Kingdom
+44 (0) 1274 233400
www.linkedin.com/in/satunieminen
www.bradford.ac.uk/library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki
Sent: 24 November 2015 14:05
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Hi Everyone
We have not had one recently and the issues that users were experiencing a couple of Thursdays ago appear to have cleared up. I will keep a watchful eye with assessments looming I think our resources will get busy in the next week or so.
Regards
Vicki
___________________________________________________
Vicki McGarvey, BA(Hons) DipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University D140A, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of WOODWARD, Anna
Sent: 24 November 2015 12:48
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Hi all,
It's been happening to us, too - we've had three instances reported to us by students so far (although there may be more that I'm not aware of). The first was last Thursday.
Best wishes,
Anna
Anna Woodward
Principal Library Adviser (Licences & Subscriptions) Park Library University of Gloucestershire The Park Cheltenham Gloucestershire
GL50 2RH
Tel: 01242 714249
Email: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rachel Oldridge
Sent: 24 November 2015 12:28
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
I've only had one report of it so far.
Rachel Oldridge
Digital Resource Manager
University of Bedfordshire
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of James Kay
Sent: 24 November 2015 12:09
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Hello Vicky (and all),
Many thanks for this information, it is very useful. Unfortunately we are still seeing the "Application Level Exception" message and, like other institutions, have found it a challenge to replicate it on our systems.
We have logged this with EBSCO (as Vicky has recommended). Could I ask if other institutions are still reporting an occurrence of this issue? And if so, how regularly is this occurring?
With thanks
James
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki
Sent: 11 November 2015 13:58
To: [log in to unmask]
Subject: [lis-e-resources] Ebsco Problems
Hi
We have reported this to Ebsco I would recommend others to do likewise you have not already done so. We have also found it challenging replicating the problem.
Ebsco have said that the "Application Level Exception" Error can be caused by a number of things happening behind the scenes and have requested specifics about the error in particular the source code of the error page. To gather the source code, when we see the "Application Level Exception" error, they have sent the a links to instructions on how to do this.
http://www.wikihow.com/View-Source-Code
(Right click on the error and click on "View Source Code") Once the code is visible, copy all the code to a text document and send the file by reply e-mail.
Regards
Vicki
_______________________________________________________________________________
Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University D140A, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask]<mailto:[log in to unmask]>
________________________________
The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorised.
If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, except for the purpose of delivery to the addressee, is prohibited and may be unlawful. Kindly notify the sender and delete the message and any attachment from your computer.
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
The University of Derby has a published policy regarding email and reserves the right to monitor email traffic. If you believe this was sent to you in error, please select unsubscribe.
Unsubscribe and Security information contact: [log in to unmask]
For all FOI requests please contact: [log in to unmask]
All other Contacts are at http://www.derby.ac.uk/its/contacts/
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
-
’Ranked a top 10 new university in the Guardian University Guide 2016’
This email is confidential to the intended recipient. If you have received it in error please notify the sender and delete it from your computer.
The University of Gloucestershire is a company limited by guarantee registered in England and Wales. Registered number: 06023243. Registered office: The Park, Cheltenham, GL50 2RH Committed to sustainability: please think before printing this email.
-
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
________________________________
The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorised.
If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, except for the purpose of delivery to the addressee, is prohibited and may be unlawful. Kindly notify the sender and delete the message and any attachment from your computer.
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
|