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Hi all, We haven't had any errors reported, and are using EzProxy. I've just checked our config file and can't see those particular lines at all. Sarah Sarah Taylor Electronic Resources Librarian The Peter Marsh Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask] Please note that my normal working days are Mondays, Tuesdays and Thursdays -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Satu Nieminen Sent: 24 November 2015 15:37 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems They asked us to do the following: Can you please forward to who ever maintains the Proxy server to ensure that the following stanzas are included in the EZ Proxy config file: HJ global.ebsco-content.com HJ smallcontent.ebsco-content.com DJ ebsco-content.com We noticed that OCLC support FAQ are missing theses entries and we think that this may a source of some of the errors for EZ Proxy customers. Miss Satu Nieminen eResources Librarian University of Bradford JB Priestley Library Richmond Road Bradford BD7 1DP United Kingdom +44 (0) 1274 233400 www.linkedin.com/in/satunieminen www.bradford.ac.uk/library -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Kelleher, Martin Sent: 24 November 2015 14:59 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems Yes, we do. Cheers Martin Kelleher| Metadata Manager| University of Liverpool Library| PO Box 123 | Liverpool L69 3DA | [log in to unmask] T 0151 794 2692 Follow us: @LivUniLibrary Like us: LivUniLibrary Visit us: http://www.liv.ac.uk/library Special Collections & Archives blog: http://manuscriptsandmore.liv.ac.uk -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Satu Nieminen Sent: 24 November 2015 14:29 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems I've been liaising with EBSCOhost support and today we were asked to update our EZproxy config for EBSCOhost. We were given some additional lines to add in. Do other institutions with this intermittent issue use a proxy server? Satu Miss Satu Nieminen eResources Librarian University of Bradford JB Priestley Library Richmond Road Bradford BD7 1DP United Kingdom +44 (0) 1274 233400 www.linkedin.com/in/satunieminen www.bradford.ac.uk/library -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki Sent: 24 November 2015 14:05 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems Hi Everyone We have not had one recently and the issues that users were experiencing a couple of Thursdays ago appear to have cleared up. I will keep a watchful eye with assessments looming I think our resources will get busy in the next week or so. Regards Vicki ___________________________________________________ Vicki McGarvey, BA(Hons) DipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University D140A, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask] -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of WOODWARD, Anna Sent: 24 November 2015 12:48 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems Hi all, It's been happening to us, too - we've had three instances reported to us by students so far (although there may be more that I'm not aware of). The first was last Thursday. Best wishes, Anna Anna Woodward Principal Library Adviser (Licences & Subscriptions) Park Library University of Gloucestershire The Park Cheltenham Gloucestershire GL50 2RH Tel: 01242 714249 Email: [log in to unmask] -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rachel Oldridge Sent: 24 November 2015 12:28 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems I've only had one report of it so far. Rachel Oldridge Digital Resource Manager University of Bedfordshire -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of James Kay Sent: 24 November 2015 12:09 To: [log in to unmask] Subject: Re: [lis-e-resources] Ebsco Problems Hello Vicky (and all), Many thanks for this information, it is very useful. Unfortunately we are still seeing the "Application Level Exception" message and, like other institutions, have found it a challenge to replicate it on our systems. We have logged this with EBSCO (as Vicky has recommended). Could I ask if other institutions are still reporting an occurrence of this issue? And if so, how regularly is this occurring? With thanks James -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki Sent: 11 November 2015 13:58 To: [log in to unmask] Subject: [lis-e-resources] Ebsco Problems Hi We have reported this to Ebsco I would recommend others to do likewise you have not already done so. We have also found it challenging replicating the problem. Ebsco have said that the "Application Level Exception" Error can be caused by a number of things happening behind the scenes and have requested specifics about the error in particular the source code of the error page. To gather the source code, when we see the "Application Level Exception" error, they have sent the a links to instructions on how to do this. http://www.wikihow.com/View-Source-Code (Right click on the error and click on "View Source Code") Once the code is visible, copy all the code to a text document and send the file by reply e-mail. Regards Vicki _______________________________________________________________________________ Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University D140A, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. 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Kindly notify the sender and delete the message and any attachment from your computer. lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG