Thanks everyone - yes, we are having the same 'freezing' problems.
Regards
Fi
Fi Taylor
Information Services Manager - Examinations
Telephone: 030 300 38357
Email: [log in to unmask]
Please note that I do not work on Mondays
One Staff, One Team, One College
Sussex Downs College
Eastbourne campus Cross Levels Way, Eastbourne, East Sussex, BN21 2UF
Lewes campus 1 Mountfield Road, Lewes, East Sussex, BN7 2XH
Newhaven campus Training Centre, Denton Island, Newhaven, BN9 9BN
sussexdowns.ac.uk
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Damian Goryszewski
Sent: 19 November 2015 10:22
To: [log in to unmask]
Subject: Re: AAT
We had that problem in the past while running through proxy. Couple years ago we bypassed proxy and it was all fine. Unfortunately our network settings have changed two weeks ago and last two weeks were really difficult with freezing AATs.
Hopefully this or next week we will go back to settings bypassing proxy and it will be all okay again.
Check your network settings guys.
Damian Goryszewski
On-line Testing Administrator
Solihull College & University Centre
0121 678 7000 /ext 6131
[log in to unmask]
http://www.solihull.ac.uk
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of CHELSEA FRANKLIN
Sent: 19 November 2015 10:11
To: [log in to unmask]
Subject: Re: AAT
Hi,
Yes despite installing the patch, we are still having freezing issues. I think the patch may need a patch!
Chelsea
Chelsea Franklin
Examinations Supervisor
Exams Department MIS PT222
City College Brighton & Hove
Pelham Street
Brighton
BN1 4FA
Tel : 01273 66 77 88 Ext: 321 Fax:01273 66 77 25
>>> Jennifer Hoare <[log in to unmask]> 19/11/2015 09:43 >>>
Hi
AAT sent an update on 23 October to say you need to install a patch (see below). Our upgrade did not work until we had done this. Having said that we have still had some issues with screens freezing.
Jen
Jennifer Hoare
Exams Officer
Truro College (Part of Truro and Penwith College)
Room T022 Tresillian Building
College Road
Truro
Cornwall TR1 3XX
01872 267105
Important information regarding your version of SecureClient
If you are running SecureClient with a version number of 11.004.114.000, you are required to run an updater patch to ensure that you have the most up to date version on your PCs. Details of the steps that you must take are provided from Step 11 on Page 7 of the Post-SecureAssess downtime guide<http://emails.aat.org.uk/re?l=D0Iyqj9w5I9p4mlf0Ir>. Please share this with your IT department to ensure the update has been taken successfully.
Following the update, you should also clear your browser cache as per page 3 of the above guide. Upon successful installation, the updated version number will now show as 11.006.073.002.
Failure to install the most up to date version of SecureClient may have an impact on the submission of your students' assessments.
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Fi Taylor
Sent: 19 November 2015 09:34
To: [log in to unmask]
Subject: AAT
Hi
Is anyone else experiencing difficulty with the latest AAT upgrade to the software?
Regards
Fi
Fi Taylor
Information Services Manager - Examinations
Telephone: 030 300 38357
Email: [log in to unmask]<mailto:[log in to unmask]>
Please note that I do not work on Mondays
One Staff, One Team, One College
Sussex Downs College
Eastbourne campus Cross Levels Way, Eastbourne, East Sussex, BN21 2UF
Lewes campus 1 Mountfield Road, Lewes, East Sussex, BN7 2XH
Newhaven campus Training Centre, Denton Island, Newhaven, BN9 9BN
sussexdowns.ac.uk<http://www.sussexdowns.ac.uk/>
---------------------------------------------------------------------------------------------
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify
the system manager.
This footnote also confirms that this email message has been swept by SOPHOS for the presence of computer viruses.
---------------------------------------------------------------------------------------------
|
