Sharon, many thanks. Those are my thoughts too. A colleague had raised the idea and I wished to explore it and garner some opinions before turning it down.
Pip
Sent from my iPhone
> On 22 Oct 2015, at 05:39, "sharon naylor" <[log in to unmask]> wrote:
>
> I don't really understand why you would differentiate between what happens during a telephone consultation and a face to face? Surely the same rules should apply? It seems to me that this could be an additional layer of activity that might appear like a good idea but in fact could be fraught with difficulties and doesn't add much value to the process. Four example, if you build in a process where conversations are taped would you then have to have a double tape machine like the police use in their interviews and have a backup in case one goes wrong? I assume you would have to tell the individual that they are being recorded, what then happens if they object?
>
> Sent from my iPhone
>
>> On 22 Oct 2015, at 00:18, Roberta Hanlon <[log in to unmask]> wrote:
>>
>> Hi Pip,
>>
>> I've personally never done this, though I have had consultations recorded by an employee and after the first few minutes of awkwardness it was fine as we both relaxed fairly well. I don't think it was ever as relaxed as without recording and if I had a choice my vote would be for not doing so.
>>
>> My feelings are much the same as your own, (I obtain written consent and explain rules of confidentiality and when this may be broken etc.)
>>
>> I'm interested to see what responses you get to this...
>>
>> Roberta
>>
>>
>>
>>
>> -----Original Message----- From: Pip James
>> Sent: Wednesday, October 21, 2015 10:37 PM
>> To: [log in to unmask]
>> Subject: [OCC-HEALTH] recording of phone consultations
>>
>> Dear List, I posted this a while ago and am still hoping for a response.
>> Has anyone ever recorded their phone consultations? I am aware of one company that advise this.
>> My feeling is that we follow guidance laid down by the NMC with regard to the keeping of notes and follow a stringent guide on conducting phone consultations. We do not record our face to face consultations understanding that the basic trust is there between nurse and client. we ask for consent having discussed the contents of the report. Any responses or opinions and if possible evidence either way would be brilliant.
>>
>> many thanks in advance.
>>
>> Pip
>>
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