On Thu, Jul 2, 2015 at 3:35 AM, Ken Friedman <[log in to unmask]>
wrote:
> ...
> many people lacking requisite skills attempt using design methods to solve
> wicked problems and problems in third-order and fourth-order design. The
> problem is that they don’t know how to frame the questions they pose. They
> lack responsible methods for identifying problems and moving toward
> solutions. As a result, they fail to generate appropriate solutions.
this is not necessarily a bad thing. I just spent two hours with
the Chief Experience Officer and his team of the University
of California San Diego's Health system. This is a $1
billion/year enterprise.
We all agreed to tackle the problem of enhancing the practice of medicine.
We all agreed that we would use design methods. And we all agreed that we
didn't know
(now to quote Ken):
how to frame the questions
...
proceed
(and that we)
lack responsible methods for identifying problems and moving toward
solutions.
So why are we proceeding? because we don't think anyone else knows
either. The critical thing is that we know what we don't know, which is
what distinguishes us from the group Ken was talking about.
We have no choice but to proceed, to learn how to frame the questions, to
develop responsible methods.
This is a DesignX problem, worthy of study.
Don
(In my long history of research, i have never studied anything i
understood. I always pick problems about which I am clueless and stumble
around for a few years until I hit upon a useful framework and approach.
Then i write a book about it and move on to the next area about which i
know nothing. I am always uncomfortable when i work in an area i think I
understand. Real progress comes through working in areas that are not yet
understood)
Don Norman
Prof. and Director, DesignLab, UC San Diego
[log in to unmask] designlab.ucsd.edu/ www.jnd.org <http://www.jnd.org/>
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