Hi Mick,
At Southwark (and in common with a number of other authorities) we have open shelf reservations. We wrap the items with the attached form which contains only the last 4 numbers of the borrower's card and the first 3 letters of their surname- allowing them to identify their own reservation but avoiding any anonymity/privacy issues. This works well for us and no problems with people taking the wrong book. The form covers most of the item, so other borrowers won't be tempted to nab any popular items. We generally site the reservation shelf in view of library enquiry points, which makes it easier for staff to direct borrowers to their reserved items. A number of libraries I have visited operate a similar system. I hope this helps.
Many thanks,
Brian Cape
Library Contracts and Performance Manager
Southwark Libraries
Wilson Road
Camberwell
SE5 8PD
0207 525 1575 (Tooley Street extension 84066)
07983626176 (also 07751315016)
-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Mick Green
Sent: Tuesday, March 31, 2015 10:51 AM
To: [log in to unmask]
Subject: RFID and open access reservations
Hi, I'm from a public library service in Wales which is in the process of adding RFID to some of our branches, and we're looking for some advice on how to manage reservations with self-service technology.
Currently we have our reservations on shelves in the staff workroom area, with staff moving back and forth to fetch them as requested, obviously this is quite staff intensive and with RFID allowing self service we were considering placing these reservations on open-access shelving within the library itself to allow borrowers to find their own books. We were wondering how other library authorities and services manage this?
Our main queries are-
Do we leave the books covered or uncovered on open access shelving?
Is there an issue of borrower anonymity/privacy?
Has anyone experienced issues with borrowers taking popular books reserved for another without issuing them?
If anyone has any answers or suggestions that would be great, especially if it's a potential complication I may have missed.
Thanks
Mick
Mick Green
Virtual Systems and Services Officer
Newport Central Library
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