We're having the same issues.
Tony McIlroy
Team Manager - Exams
Derby College, Johnson Building, Locomotive Way, Pride Park, DERBY, DE24 8PU
Telephone: 0300 1237890 |Ext. 4021 |
Email: [log in to unmask]
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Damian Goryszewski
Sent: 25 February 2015 09:21
To: [log in to unmask]
Subject: Re: Secure Assess
Yup... been there, too.
Damian Goryszewski
On-line Testing Administrator
Solihull College
0121 678 7000
[log in to unmask]
www.solihull.ac.uk
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Susan Leonard
Sent: 25 February 2015 09:14
To: [log in to unmask]
Subject: Re: Secure Assess
We have been experiencing exactly the same issues with AAT and C&G freezing constantly. We have approached AAT and their response was:
Ask the candidates to do everything slowly – try not to scroll quickly or switch between questions rapidly Wait for the computer to respond – if a figure is taking a while to input into a box, be patient and wait for the computer to catch up
This was only received yesterday so we have yet to inform our students and test this theory. We have had to transfer our students from computer to computer throughout their exams but this is really not a suitable answer as this causes both the student and invigilator added stress.
SUSAN LEONARD | EXAMINATIONS OFFICER
Hopwood Hall College | Rochdale Road | Middleton | M24 6XH
t: 0161 643 7560 (ext: 3472)
e: [log in to unmask] or [log in to unmask]
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Sunita Sahu
Sent: 25 February 2015 09:06
To: [log in to unmask]
Subject: Re: Secure Assess
We had this issue with AAT exams also run through SecureAssess and their technicians helped us saying students would be able to login to the website later to access results and that we could upload once the server was working properly again at their end. It did take us one hour to try to upload all results as we didn't want to take the risk in case it didn’t work. We had the same issue with tests freezing and our own IT person helped transfer the students to different PCs.
Sunita Sahu
Exams Officer
Amersham and Wycombe College
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Amanda Rennocks
Sent: 25 February 2015 08:59
To: [log in to unmask]
Subject: Secure Assess
Is anyone having problems delivering exams with City & Guilds and OCR through SecureAssess?
I keep getting pop ups telling me the software cannot upload the results and because of this I haven't been able to get any results for approximately 10 students. I am also now having a problem with the tests freezing and I have to crash it and log onto another computer. City and Guilds IT haven't been very helpful and our IT technicians haven't any ideas either
Thanks
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