We had this issue with AAT exams also run through SecureAssess and their technicians helped us saying students would be able to login to the website later to access results and that we could upload once the server was working properly again at their end. It did take us one hour to try to upload all results as we didn't want to take the risk in case it didn’t work. We had the same issue with tests freezing and our own IT person helped transfer the students to different PCs.
Sunita Sahu
Exams Officer
Amersham and Wycombe College
-----Original Message-----
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Amanda Rennocks
Sent: 25 February 2015 08:59
To: [log in to unmask]
Subject: Secure Assess
Is anyone having problems delivering exams with City & Guilds and OCR through SecureAssess?
I keep getting pop ups telling me the software cannot upload the results and because of this I haven't been able to get any results for approximately 10 students. I am also now having a problem with the tests freezing and I have to crash it and log onto another computer. City and Guilds IT haven't been very helpful and our IT technicians haven't any ideas either
Thanks
--
This email was Virus checked by UTM 9. http://www.sophos.com
*************************************************************************************
All incoming and outgoing email to/from Amersham & Wycombe College is automatically
monitored for undesirable content.
Any views or opinions expressed are solely those of the author.
*************************************************************************************
|