Priscilla,
While it's a little outside your current range, the work on Appreciative Dialogue might be useful. Come to think of it, some on this list might find Appreciative Dialogue methods useful for list conversations.
David
--
blog: http://communication.org.au/blog/
web: http://communication.org.au
Professor David Sless BA MSc FRSA
CEO • Communication Research Institute •
• helping people communicate with people •
Mobile: +61 (0)412 356 795
Phone: +61 (0)3 9005 5903
Skype: davidsless
60 Park Street • Fitzroy North • Melbourne • Australia • 3068
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