Dear all,
At Royal Holloway University, we are looking at using Numara Footprints as a new system to monitor enquiries that come into the library email addresses. I was wondering if any other University libraries use Footprints and if so what feedback they would be able to provide on any of the following points.
* How effectively the software works in their library?
* What are the main issues / challenges when using the software?
* Would you be able to provide any recommendations when setting up the user interface?
* What categories did you use for sorting enquiries?
* Any other thoughts or first-hand experiences that can be shared?
Thanks in advance to anyone who may be able to provide their help.
Kind regards,
Andrew Williams
Library Services
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Royal Holloway, University of London
Egham, Surrey, TW20 0EX
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