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Dear all, At Royal Holloway University, we are looking at using Numara Footprints as a new system to monitor enquiries that come into the library email addresses. I was wondering if any other University libraries use Footprints and if so what feedback they would be able to provide on any of the following points. * How effectively the software works in their library? * What are the main issues / challenges when using the software? * Would you be able to provide any recommendations when setting up the user interface? * What categories did you use for sorting enquiries? * Any other thoughts or first-hand experiences that can be shared? Thanks in advance to anyone who may be able to provide their help. Kind regards, Andrew Williams Library Services [log in to unmask]<mailto:[log in to unmask]> Royal Holloway, University of London Egham, Surrey, TW20 0EX