Call for Papers: Service Design Games
Special issue of Simulation & Gaming: An Interdisciplinary Journal of
Theory, Practice and Research
http://sg.sagepub.com/
http://www.unice.fr/sg/

Guest Editors:
J. Tuomas Harviainen, School of Information Sciences, University of
Tampere, Finland
Kirsikka Vaajakallio, Diagonal Design Agency, Finland
Henrik Sproedt, Mads Clausen Institute, University of Southern Denmark,
Denmark

Service Design may, to an outside eye, seem an unlikely area in which to
use games and play. However, the
fields of Service Innovation, Service Design, Participatory Design and
Co-Design have a strong tradition of
using games and playful activities to improve existing services and
innovate new ones. Games are used with
the staff, management, customers and other stakeholders of service
providers. Yet these games have so far been
developed, deployed and analyzed in relative isolation from the research
conducted within game studies and the
study of simulation/games. The aim of this symposium (special issue) is to
fill this academic void by bringing
together, consolidating and promoting contributions from service design
games and placing them into dialogue
with work in the sibling fields. Thus, the study of service design games
will also contribute to simulation and
game studies and design worldwide, and will in turn assist service
designers in making their games even more
efficient and interesting than they are now.

We therefore invite both researchers and industry professionals to
participate in a symposium issue of
Simulation & Gaming: An Interdisciplinary Journal of Theory, Practice and
Research. High-quality
submissions from a wide range of disciplines are welcome. We have chosen
Simulation & Gaming as the venue
for this special issue, because it is the top journal in the area and it
covers serious gaming, virtual businesses,
game-based education and many related methods. This will be a fruitful, new
context for the study of design
games, one that will benefit all parties to the discourse.

 Potential topics for the symposium include, but are certainly not limited
to, the following:
- Service design role-plays
- Comparison of service design games with games and simulations used in
other areas
- Debriefing of service design games
- Playful activities for service innovation
- Design games and spatiality
- Games and playfulness for explorative participatory innovation
- Gamification of services x Games and simulations for organizational
training in services
- Games and playful activities for engaging different parties during a
service design project

The concept of Service Design Games is to be interpreted broadly. We would
welcome, for example,
contributions that also go beyond the established understanding of games
and simulations as tools of training
for best practices. We are also looking for papers on explorative play as a
way of inquiry-based learning and
sense-giving between different service stakeholders across boundaries under
boundary conditions of complexity
and uncertainty as we find it, for example, in participatory innovation
challenges. Also, as not every game is
playful, we encourage work that helps to establish a critical understanding
of how we can grasp the
opportunities and weaknesses of play, playfulness, games and simulation in
relation to services. Furthermore,
how can play in a broad sense help grasping and learning for development
and innovation in services, which are
characterized by intangibility, heterogeneity, simultaneity of production
and consumption, perishability and
information intensity? From experience we know that play reveals new
perspectives among different
stakeholders in product development processes and often leads to the
renegotiation of relations, power and
meaning. How do play and games change the conversations among stakeholders
and affect service innovation?
How can we understand leadership and management in services and service
innovation, and how can different
kinds of play matter in the development of relevant knowledge, skills and
competences. How can play be
designed for different purposes in the management and innovation of
services?

The editors are especially interested in seeing high-quality articles that
build bridges along a variety of
perspectives on service design games and the various other game and
simulation scenes in the world.

Accepted articles will be published relatively fast electronically (and
thus count as a published article) before
the complete symposium is published. Please send to the Guest Editors a
one- to two-page outline proposal
(.doc, not .docx) containing the following elements:
- Your name, e-mail, phone, address, etc.
- A working title, an abstract and a plan for the proposed paper (less then
one page).
- You may, if you wish, also send copies of any relevant already-published
articles of yours.

J. Tuomas Harviainen jiituomas |@| gmail.com
Kirsikka Vaajakallio
Henrik Sproedt
S&G at Sage http://sg.sagepub.com/
S&G Author Guide http://www.unice.fr/sg/
Editor: David Crookall simulation.gaming |@| gmail.com

Schedule
- Receipt of proposals during May, 2014.
- Response to proposals in a month.
- Writing & submission of ms, from 2 to 4 months.
- Review of v1 of ms sent to authors within 2 months.
- Ms revision (maybe 2nd review), editing, proofing.
- Publication online as articles are accepted.


Jung-Joo Lee

Postdoctoral Researcher | Department of Design, Aalto University
http://www.jungjoolee.net/

Academy Community Director | Aalto Service Factory
http://www.servicefactory.aalto.fi/fi/

+358 50 466 9799


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